Sberbank online personal call the operator. Sberbank hotline for individuals

Sberbank support specialists provide round-the-clock advice, receive complaints and appeals from bank customers in Moscow and the Moscow Region.

Free Sberbank support number for individuals and legal entities:

Free calls to the Hot Line phone from mobile and landline numbers registered in Moscow and throughout Russia.

How to call Sberbank in Moscow?

To connect with an employee help desk Sberbank Moscow, call toll-free 8800 555 5550 (or short number 900 from mobile phones) and select the item of the voice menu of the information system that suits your request.

You can also call the help desk operator directly, bypassing all items of the telephone menu - just wait until the system repeats all sections of the menu without pressing the phone keys. After that, the call will be automatically transferred to the first free bank employee. Call the number hotline Sberbank 8800 555 5550 can be from mobile or landline phone registered in the Russian Federation.

Support number for calls from Moscow and from abroad:

All calls to a single Moscow city number +7 495 500 55 50 paid according to the tariffs of your telecom operator. We recommend calling this hotline number when you are abroad in international roaming or when calling from a phone registered outside of Russia.

To speed up the collection of personal information, please prepare your personal data in advance to access personal information through the operator. For the secure identification of the client, passport data and details of open bank accounts may be required. No bank employee has the right to ask you for a PIN code and a secret three-digit code with reverse side bank card. This information is strictly confidential and should not be known to anyone except the cardholder!

Online customer support in Moscow

Couldn't get through to a support specialist using the Hotline numbers? Sberbank accepts requests and complaints from customers regarding the quality of service and bank services through a special Hot Line website ok.sberbank.ru. Official address Email for letters from clients on any topic: This email address is being protected from spambots. You must have JavaScript enabled to view. .

You can ask questions you are interested in about the work of the bank and customer service in the official communities of Sberbank in all popular social networks: Sberbank groups In contact with , on Odnoklassniki and in Facebook . By connecting to the official groups of Sberbank, you can complain about the service, make an offer and just keep abreast of all the events in the life of the largest banking organization in Moscow and the Moscow region.

All current news of Sberbank in the capital region is published in a short line in the official microblog of the company in social network Twitter . Did you like the advertisement of Sberbank? All promotional videos, videos from the life of the bank in Moscow and regions of Russia, and recordings from various official events are regularly published in the video channel Our house Sberbank on the popular YouTube service.

Cities of the Moscow Region in which Sberbank of Russia offices are opened

Branches and mini-offices of the bank are located in the following regions and cities of Moscow and the Moscow region:

Bronnitsy, Dzerzhinsky, Dolgoprudny, Dubna, Zhukovsky, Zvenigorod, Ivanteevka, Korolev, Kotelniki, Krasnoarmeysk, Lobnya, Losino-Petrovsky, Lytkarino, Protvino, Pushchino, Reutov, Roshal, Serpukhov, Khimki, Elektrogorsk, Balashikha, Domodedovo, Yegoryevsk, Zaraysk, Istra, Kashira, Wedge, Kolomna, Krasnogorsk, Likino-Dulyovo, Lukhovitsy, Lyubertsy, Mozhaisk, Mytishchi, Naro-Fominsk, Lakes, Orekhovo-Zuyevo, Pavlovsky Posad, Podolsk, Ruza, Silver Ponds, Stupino, Fryazino, Chernogolovka, Chekhov, Shatura, Shakhovskaya, Elektrostal, Volokolamsk, Voskresensk, Dmitrovsk, Odintsovo, Pushkin, Ramensk, Sergiev-Posadsk, Serpukhov, Solnechnogorsk, Taldom, Shchelkov, Vlasikha, Sunrise, Star City, Krasnoznamensk, Molodyozhny.

Changes are possible in the geography of the bank's presence and in contact details. Get official information about all the bank's current financial offers (mortgages, loans, deposits) at the single Sberbank hotline number in Moscow and the capital region: or on the official website www.sberbank.ru. Customer support and help desk work for customers in Moscow around the clock and seven days a week. Information and links are current as of July 2018.

A free call from mobile phones to "Gor Lin" is guaranteed in cellular networks Russian operators OJSC Mobile TeleSystems (), OJSC, OJSC VimpelCom (), LLC T2 Rus Holding (Tele2), OJSC Rostelecom and regional telecom operators. Calls to the number of the "Hot Line" (information service "Sber") from numbers registered in other countries are paid in accordance with the tariffs for international calls. Only calls to bank numbers that start with numbers are free. 8800 , it does not matter if you are calling from a mobile or landline phone, the main thing is that it be registered in Russia and located in the country.

All incoming calls to the bank's contact center to the hotline and help desk numbers are recorded in order to control and improve the quality of customer service of the credit institution. For all questions, including “How to call Sberbank Moscow” and any others, you can contact the support service through the official website and social networks, where your question will be answered as soon as possible.

Situations when you urgently need to contact Sberbank Business Online technical support for legal entities, and the contact center phone number is unknown, are extremely unpleasant, but not uncommon. And sometimes the consultants who work in the support service are unable to provide the required assistance. That is why entrepreneurs need to know all possible options for action when unexpected difficulties arise.

In such situations, every moment often counts, so it is pointless to hesitate and wait until the difficulties disappear on their own. It is necessary to actively act, find out the causes of the trouble that has arisen and look for ways out of a difficult situation. A the best way deal with problems is to contact technical support. It will be especially easy to get help for those who know about all the features and nuances of this Sberbank service.

Various situations call for various activities and approaches, so the bank offers corporate clients several ways to get help at once. In 2019, businessmen can use:

• advice and support by telephone hotline;
• service feedback on the official website of the financial institution;
• personal visit to the nearest branch of the bank.

Each of these options has its own positive and negative sides. Sometimes one of the approaches is ineffective and does not bring the desired result. Then you have to use another option.

So, it will be possible to restore access to your personal account in case of its blocking, only by going to the nearest branch and writing a corresponding application, and to consult about the features of the work of one of virtual services easier and more convenient by phone.

Sberbank Business Online hotline - phone number for legal entities. persons

The easiest way to get full support is to call the Sberbank Business Online contact center (technical support), the help desk phone number (88005555777) can be found on the official website of the financial institution in the business section. In addition, a suitable number can be found in the previously concluded service agreement.

Entrepreneurs who decide to call should prepare a service agreement and documents in advance that will help consultants identify the caller. This is required to ensure the security of personal data and provide quality, comprehensive assistance.

Toll-free callers (all 8800 numbers are toll-free) should take into account that every conversation is necessarily recorded. This is necessary to check the quality of service, if the client still has claims to the specialist who served him.

Visiting the official site

Having understood the peculiarities of calling the technical support service, you need to take a closer look at the feedback on the official portal of the credit institution.

To use the help of a specialist, users will need to go to the site, switch to the tab for corporate clients and click the "feedback" inscription. After that, a page with a list of sections will open in front of the entrepreneur. Each of them is associated with a certain type of difficulty:

1. opening an account and its subsequent maintenance;
2. lending and borrowing;
3. self-collection;
4. remote service;
5. payments, transfers and various financial transactions;
6. other difficulties and difficulties.

Having chosen a suitable topic, it remains to write down the question, describing the situation in detail, and indicate contact details by filling in all the proposed fields in a short questionnaire.

Additionally, you can see the list of frequently asked questions, the link to which is just above the feedback form. Perhaps there is already indicated the most simple way to solve the difficulty that has arisen.

Helpful information

For those who don't want to listen background information during a call to the Sberbank Business Online support service, is able to significantly reduce the waiting time by immediately switching to receiving information by right question. To do this, you need to call 88005555777 and, without waiting for the list of possible options, press the button that will allow you to switch to listening to the appropriate information. Callers can choose:

• 1 information about lending programs or bank account reservations;
• 2 listen to the description of the main financial products for legal entities. persons;
• 3 get help using the remote maintenance service;
• 6 clarify the information of Sberbank operators (information on blocked accounts, operations, current contracts);
• 9 immediately contact a specific bank branch or employee;
• 0 get support for steel issues.

Support for corporate clients

The Sberbank support service is able to advise customers who have encountered difficulties on almost any issue. But to get useful information when calling the contact center, you will need to provide operators with personal information that will allow you to identify the caller. The entrepreneur is obliged to indicate the name of the organization and TIN, his own surname, current account number, exact passport data and one of the last transactions performed. Otherwise, he will be able to listen only to information of a general nature related to the services provided by the bank and new financial products.

The support service of Sberbank of Russia around the clock provides any information of interest to customers, as well as provides assistance and advice on any issues related to banking services.

All complaints and appeals are accepted by phone or e-mail, which allows you to register applications in a single register. Thus, having issued your appeal, you can always check the status of its consideration on the website or by phone.

How to contact the support service of Sberbank of Russia

There are several ways to contact bank employees:

• Toll-free number 8-800-555-55-50 for calls from a mobile or landline phone. To solve simple questions and restore access to the personal account, customers can use the prompts of the voice menu. To communicate directly with the operator, press the appropriate button on your phone keypad or just wait until the system transfers you to a dialogue with a bank employee.
• 24/7 hotline by short number for Russian users of any mobile operator. For quick access to your personal data, it is recommended to prepare all the documents necessary for identification in advance before the call - a bank card and a passport of the Russian Federation.
• Phone +7-495-500-55-50 international format for calls from abroad or from city numbers. If you are in another country, the call will be charged according to the tariffs of your chosen telecom operator.
• Online support on the bank's website or in any social network (Sberbank support service "In contact with"). Using any social network or online support chat, remember that your personal data can get to intruders, so after finishing the dialogue with the bank specialist, be sure to click the button to log out of the system.
• Filling out an application through the feedback form with the support service on the company's website. To send an electronic application, you should indicate the purpose of your appeal, the reason, the essence of the problem, your full name, date of birth, mobile phone and email address. You can also indicate how it would be convenient for you to receive a response - via SMS, by e-mail or by phone.

After completing your application in any of the above ways, a bank employee must inform you of the application number.

You can independently check the status of such an application on the Sberbank website or by calling any of the above phone numbers. Often, all customer applications are considered within a day after they are submitted.

What issues does the support service of Sberbank of Russia solve?

In most cases, bank customers seek advice and assistance, so such requests can be resolved instantly without waiting:

• Blocking or unblocking the client's card, as well as assistance in case of capture of the card by an ATM or its theft and loss.
• The current balance of the card and the latest movements of funds.
• Service packages that include bonus and credit programs.
• Internet banking and work with mobile application.
• Deposits, insurance, payments.

Remember that if the card is stolen, lost or seized by an ATM, you must urgently contact the Sberbank support service to block the account and make it impossible for fraudsters to use your money.

If you have any questions regarding banking services, you can seek advice in any convenient way. In case of any difficulties when using the services, as well as if you want to file a complaint or other request for assistance, use the support service phones or the official website of the company.