Quite often, users of devices running Android control encounter a problem when applications from Play Market are not downloaded or updated. If you are one of those users who have encountered this, do not worry, because now we will tell you how to fix this problem.
Solving the problem
To solve the problem, you need to roll back the version of the installed Play Store and delete the data. To do this, do the following:
Go to Settings – Applications – Manage applications.
Find a program Google Play Market and click on it.
In the window that opens, select Uninstall updates.
In addition to all this, you can delete the existing cache and erase accumulated data.
Additional actions
It may look strange, but changing the date and time on your device to the correct ones can also help. The fact is that sometimes Google services refuse to work with devices that have the above parameters set incorrectly.
Flashing the phone
If neither changing the time nor clearing the cache and data helped, then the 100% correct solution that will help correct the error that has appeared is to flash the device. How to do this is described in detail on our website.
We hope that the described methods helped you fix the problem with downloading and updating applications from the Google Play Market.
Users of Android smartphones and tablets cannot do without Google Play Market. Where else if not from it to download applications, music, games? Yes, some people use third-party resources, but they are not nearly as safe in terms of virus threats.
Problems with launching Google Play make it impossible not only to install new programs, but also to update old ones. This means that without it, the device remains defenseless (updates close vulnerabilities in applications that can be exploited by viruses and hackers). In a word, if the Play Market does not work for you, urgently take measures to eliminate this failure.
To make your task easier, we have divided the problems into several groups according to their causes and solutions.
Cache memory errors or failure in system application settings
Google Play, like many other applications, uses a cache (a special place for storing frequently used data for fast loading in memory). It contains information about recent actions in the program. If an error creeps in, the Play Market will reproduce it until the data in the cache is updated.
To speed up this process, clear the Google Play cache manually:
- Open Android Settings.
- Go to the "Applications" section.
- Find Google Play Market in the list of programs.
- Tap the Erase Data and Clear Cache buttons.
If the Play Store still does not open, restart your device.
If you encounter errors updating installed applications, do the same with " Google Play Services«.
In addition, to download new programs and install updates to old ones, correct operation is required " Download Manager" And " Application manager. Normally, both should be in the list of running programs.
Update errors
If the problem with opening occurred immediately or a short time after installing a more recent version of Coogle Play, roll back the program to the previous installation. Along with the Market update, remove the Google Play Services update.
The uninstall updates button is located in the same menu as the clear cache options.
If there is no such button, it means that the program has never been updated ( previous versions are missing).
Problems with the user's Google account
The inability to access the Play Market often occurs due to problems with the user account. You may have recently changed your password mailbox gmail.com, to which your profile is linked, or there was a failure on the Google server and Android stopped recognizing you.
To restore access to your account, connect your tablet or phone to the Internet (via a SIM card or Wi-Fi), go to “Settings” and open the accounts section. The screenshot below shows what the Gmail sync issue looks like.
If you see the same picture, open the menu of this section and tap “Sync now”.
If the error persists, delete your account Google entry on your phone (the button is located here) and create it again. Or get yourself another gmail.com account and log in under it.
Installation errors or corruption of the program executable file
Often the failure is manifested by constant messages “An error has occurred in the Google Play Market application.” It pops up when the user tries to launch the application or perform any action in it (search, download). And in some cases - by itself, when some of the installed programs decides to check for an update in the background.
You can try to deal with this error using the methods described above. If all else fails, the following options remain:
- Perform a system restore from backup copy(if you created it in advance, for example, in the Android gadget management program for Windows MyPhoneExplorer).
- Remove Play Market from your device and install it again. For this you will need root rights(received in advance).
- Perform a factory reset on your tablet or phone (Hard Reset/Wipe).
How to reinstall Play Store
- Download or copy the Google Play Market executable file in .apk format from a properly working Android phone or tablet.
- Activate permission on the problematic device to install applications from unknown sources. The option is located in the Security or Protection menu of the Settings app.
- Transfer the file to the problematic device and start the installation (touch it with your finger).
- If nothing happens or you see the message again Play error Market, open the \data\app\ directory and place the file there.
By the way, to remove the faulty copy of the Market and reinstall it, you can use the same MyPhoneExplorer. After synchronizing your phone with the program, go to the “Files” - “Applications” section, click the line highlighted in the screenshot and click the “Delete” button.
Next, click on the “Download application” icon on the top panel and specify the path to the .apk file.
Viral infection
There are modifications of malware that block the launch of the Android Market so that the user cannot download the antivirus, or even delete the original file and replace it with an infected copy. We talked about what to do in such cases in the article about ways to remove viruses on Android.
After scanning with an antivirus, when malware will be neutralized, you may have to replace the infected Play Market with a clean one.
Play Market is not installed
Today, Android smartphones without pre-installed Google services have appeared on the Russian market. In particular, products from the Chinese manufacturer Meizu, for example, Meizu M3 Note, Meizu M3 Mini and other models. Devices purchased in our country make it possible to easily correct this shortcoming by installing the necessary equipment using another application.
So, to install the Play Store on your Meizu device, tap the “Best” application icon. It contains a selection of programs available for quick download, including Google tools. Tap the "Install" button under the " Google Services" After installation, reboot the device.
Application conflict
Some users learned that some Android programs may not work well with Google Play after installing Freedom. “Freedom” is an application for bypassing the official authorization service for users making purchases in game stores. Thanks to this, dishonest players have the opportunity to purchase virtual goods without paying.
If collaboration Freedom and Play Market on your device is impossible, you will have to give up something.
Blocking Google Play Market access to network resources
Sometimes Freedom does not block the launch of the Market, but prevents it from connecting to the Internet. When trying to download something, the user sees messages: “The program was unable to contact Google servers" or " Network connection missing, please try again later."
If you have root rights, solving the problem is not difficult - just make adjustments to system file Hosts (on Android it performs the same function as on Windows - it maps domains to IP addresses). The file is located in the \system\etc\ folder. You can get into it either through the Android root explorer (for example, “Root Explorer”), or through the already familiar MyPhoneExplorer running on a Windows machine.
Open the hosts file with text editor, for example, notepad, and delete all entries from it except “127.0.0.1 localhost”. Save without extension by selecting the file type - “All files”.
If network connection errors are not related to Freedom, check your security software settings. It's possible that Market's access to the network is blocked by a firewall.
Firmware corruption and hardware failure
The most difficult case. A fatal firmware failure or hardware malfunction of the device can be assumed in the following situations:
- The problem arose after an adverse impact on the device: unsuccessful firmware update, falling, connection to a faulty charger, etc.
- Along with the Play Market, other applications have stopped working or the failure occurs haphazardly: the program sometimes works, sometimes it doesn’t.
- There are other symptoms of a malfunction - freezes, spontaneous reboots, shutdowns, overheating, inadequate load on resources.
- The above tips did not help solve the problem. It remained even after resetting the settings to factory settings (wipe).
There are only two ways out of this situation - reinstall the firmware yourself or entrust diagnostics and repairs to service specialists.
Most owners of Android devices use the services of the official Play Market store from the IT giant Google, which, in general, is not surprising. Here every user can find any content to meet their needs, be it special programs, movies, music or games. However, situations are not uncommon when Google Play Market does not work on Android.
Such service failures can occur for a variety of reasons. Now we will look at what could be causing the problem and offer the most effective ways its elimination.
In fact, the reasons that provoke such an error can be very diverse, the most common are:
- There is no connection to the internet, caused, for example, by a settings failure (smartphone, router, etc.).
- Technical problems on the part of the Play Market itself are quite rare, but not excluded.
- Problems with the file hosts, which is edited by the system automatically.
- A conflict between any installed application and Google Play.
- The date/time parameters are incorrect.
- Other.
First, what we have to do is simply restart our smartphone. The fact is that this banal procedure can be an effective solution not only with the problem described, but also in other cases of system freezing. If rebooting the device did not have any effect, move on.
Reset updates
Quite an effective procedure. Our actions - go to “Settings”:
Open " Applications"(maybe "Application Manager"), from the list that opens we find Google Play, press. In the window that opens, click on the position “ Uninstall updates"to return the Play Store to its original state:
We reboot the gadget and try to log in. What, there is no reason for joy yet? Then let's continue.
Reset settings and clear cache
Again, through the main settings, go to “ Applications", we find " Google Play", open. First, “tap” on “ Erase data", then " Clear cache»:
We restart and try to log into Google Play. If the question “why the play market doesn’t open” is still relevant, let’s continue “dancing with a tambourine.”
Correction of GP service data
As in the third step, from “Settings” we go to “ Applications", we find " Google Play Services", erase the data and clear the cache:
Clear Google Services Framework data and cache
Let's follow the beaten path " Settings» → « Applications" In the " All"find and open" Google Services Framework" Erase data and clear cache:
Checking the operation of Google accounts
It is quite possible that for some reason this function was disabled, which was the reason why the play market does not work on Android. It's easy to fix the situation. From the settings in " Applications"we need to open the tab " All", choose " Google Accounts"and, if this application is really disabled, then connect it, and at the same time (if necessary) clear the cache:
Debugging the Boot Manager
Disabling the boot manager can also be a likely problem, so to rule it out we go to “ Applications", swipe left to go to " All" and open " Download Manager" If necessary, activate it, and if the presence of a cache is detected, then clear it too:
Removing and restoring your Google account
Another effective way, to which our website was dedicated detailed instructions" ". After the described exit procedure, .
Resolving application conflict
As mentioned above, there are applications that can block Google Play. One such program is Freedom. Advanced gamers probably understand what we're talking about. The fact is that Freedom allows you to bypass the Market license check in order to purchase for free all sorts of paid goodies in games (coins, crystals, extensions, etc.), for which the user can pay with a fake card:
Inept use of an application, or improper deletion of it, is one of the most common reasons for Google Play Market failure caused by changes in the “ hosts" To work with the application (installation and uninstallation). More information on how to correct the situation can be seen in a special video:
Cleaning the "hosts" file
It is worth dwelling on this point in more detail. The fact is that you probably don’t have the Freedom application installed (see above), but there may well be a problem with the file, and here’s why. IN hosts file The Android system (as well as Windows) stores a database of sites, as well as their IP addresses. And every time you open a particular site, the system will access the “hosts” file, and only after that the DNS server. That is, in fact, being in principle a primitive filter (firewall), hosts can, for security purposes, block access to almost any site, including Google Play.
That's when the need to edit it arises. For this we need file manager, for example, and (since we will be dealing with a system file).
Let's launch ROOT Explorer, find the folder system:
It contains a folder etc, go into it and set the rights R/W(Read/Write) by clicking on the corresponding button in the upper right corner:
Upon request of the Superuser rights system, we provide:
Now let's open hosts and start editing it. By default, it should contain only one line - 127.0.0.1 localhost. If you see two or more lines, this means that other programs have made their changes, so we delete everything unnecessary without pity:
Correcting date and time settings
If there was a failure in this position (which could also block access to the play market), then:
- Open " Settings»
- In the section " System"find the item " Date and time", open.
- Enter the correct data and save the changes.
Reset Android settings (or Hard Reset)
This is the last, so to speak, control shot from our arsenal, if you are convinced that there are no problems with the Internet connection, and all the described methods did not bring the expected result (which I very much doubt). What should we do:
- Go to " Settings" and open " Recovery and reset", without forgetting to make a backup copy.
- Select the item " Reset settings».
- “Tap” on the field “ Reset your phone».
- Finally, click “ Erase everything».
This procedure will delete all data on internal storage device, leaving the information on the memory card intact.
Perhaps this is all we wanted to talk about on the topic. Maybe you had a successful experience in solving a problem that was not described in the article, we will be grateful if you share it with our readers. Good luck!
If applications are not updated on Android, then the first thing you should check is Google settings Play Market. Maybe, automatic update disabled or configured to only occur when the device is connected to Wi-Fi networks.
This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.
Checking the Play Market settings
If you can use Google Play on your computer or to install applications, then the Play Market must be installed to update programs and games on Android.
It is also important to correctly configure its operating parameters. Incorrect settings may be the reason why applications are not updated on Android. We proceed step by step:
If the auto-update function is set to “Never,” then applications will only be updated manually. This is done like this:
- Expand the Play Market main menu.
- Go to the “My apps and games” section.
- On the “Updates” tab, look at which applications have updates. Click "Update" next to the desired program/game.
Increase If manual update seems inconvenient, go back to the Play Market settings and select a different status for the auto-update function. For example, “Only via Wi-Fi.” In this mode, applications will only update when the phone is connected to a Wi-Fi network.
Increase If you want apps to update whenever you are connected to the Internet (via Wi-Fi or mobile traffic 4G, 3G), then select the “Always” mode. However, remember that when downloading updates via a 3G or 4G connection, you will spend mobile traffic, the amount of which is limited by the tariff mobile operator.
Problems with the Play Market application
Even if auto-update is enabled, applications may not be updated due to incorrect operation of the Play Market. Various error messages may appear in the Android content store, but most often they can be resolved in one way - deleting data and updates system programs.
- Open settings, go to the "Applications" section.
- Find Google Play Market. Go to the program settings.
- Remove updates and cache, erase data.
Increase 
Increase Additionally, you should go to Google account and uncheck all synchronization checkboxes. Then restart your phone, go to your account settings again and.
Lack of memory is the reason why applications are not updated on Android
To install updates you need free memory. If the space in the internal storage and on microSD card ended, you need to delete unnecessary data. To check memory:
- Open Android settings.
- Find the "Memory" section.
- Look at what data is taking up space and think about what you can delete.
Memory is also clogged by temporary application files, which can be deleted in the settings. On Samsung, clearing memory of unnecessary data is implemented quite conveniently: in the settings there is an “Optimization” section, upon entering which an analysis of the device’s state starts.
Increase One of the indicators is memory. When you click on the corresponding icon, the system shows how much unnecessary data can be deleted.
A fairly large number of users have already written online that a problem occurs when downloading applications from Google Play. Specifically, when they try to download something, the client throws a message "Waiting to download". Of course, this wouldn't bother anyone if the message was true and the selected application was actually in the download queue. But in fact, a “waiting” error can also appear in the case when no more downloads are taking place, and, accordingly, there cannot be a queue.
Recent changes made to work Google Play Store
, have affected how the client processes download requests. If earlier you could select several applications at once, now it works with just one. This is why you are seeing the waiting message because there may be other applications waiting to download. There is an easy way to fix the situation and we will provide this solution so that anyone who is facing this problem can resume their download.
First, you need to clear the download queue to ensure there is no interference. To do this, simply go to the Play Store and swipe your finger in the middle of the screen on the right side. From the available options, select "My apps and games." Clicking on each individual app that shows up there as downloaded will give you access to the X button, which you can use to clear the download.
Some users get rid of the error after the above steps. But, if this is not the case for you, you will have to go to the settings section on your device, then from there to the Play Store section. There you need to clear the cache and data using the Clear cache and Erase data functions. In this case, only information data for Play apps Market, so there is no danger of losing important files). If you are using Marshmallow or later Android versions, select "Storage" and then clear the cache and data from there.
If you still can't download apps, you'll have to force stop. Google service Play. To do this, run next steps:
- Open "Device Settings";
- Select Play Store from the list of applications installed on your device;
- Click Force Stop.
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