Thank you very much, Mikhail, everything was done promptly and, most importantly, it was clear to me ... Since we have found a common language. I would like to keep in touch with you in the future. I hope for fruitful cooperation.
Olesya Mikhailovna - CEO LLC "VKS"
On behalf of the State Unitary Enterprise "Sevastopol Aviation Enterprise" we express our gratitude for the professionalism and efficiency of your company! We wish your company further prosperity!
Guskova Liliya Ivanovna - manager. SUE "SAP"
Thank you Michael for your help with the design. Very qualified employee +5!
Nadiya Shamilyevna - Entrepreneur IP Anoshkina
On behalf of the company "AKB-Avto" and on my own behalf, I express my gratitude to you and all the employees of your company for productive and high-quality work, sensitive attitude to customer requirements and efficiency in the execution of ordered work.
Nasibullina Alfira - Senior Manager"AKB-Auto"
I want to thank the consultant Michael for great job, timely and complete consultations. He is very attentive to the client's problems and questions, promptly solving the most difficult situations that would seem to me. It's a pleasure to work with Michael!!! I will now recommend your company to my clients and friends. Yes, and technical support consultants are also very polite, attentive, they helped to cope with the difficult installation of the key. Thank you!!!
Olga Sevostyanova.
Acquisition of the key turned out to be very easy and even pleasant. Many thanks for the assistance to the manager Michael. Explains things that are complex and massive to understand, concisely, but very clearly. In addition, I called the hotline free line and on-line, together with Mikhail left a request. I got the key in 2 business days. In general, I recommend it if you save your time, but at the same time you want to have an understanding of what you are buying and what you are paying for. Thank you.
Levitsky Alexander Konstantinovich Samara
Personal gratitude to the consultant Mikhail Vladimirovich for the prompt consultation and work on the accelerated receipt of the ES certificate. During the preliminary consultation, the optimal set of individual services is selected. The end result is immediate.
Stoyanova N.L. - Chief Accountant LLC "SITECRIME"
thanks for operational work and expert help! I was very pleased with the advice!
Dmitry Fomin
LLC "Expert System" thanks the consultant Mikhail for the prompt work! We wish your company growth and prosperity!
Sukhanova M.S. - AppraiserLLC "Expert System", Volgograd
Thanks to the consultant, who introduced himself as Mikhail, for the efficiency in working with clients.
Ponomarev Stepan Gennadievich
Many thanks to the consultant Mikhail, for the assistance in obtaining the EDS. For prompt work and advice on issues arising in the process of registration.
Leonid Nekrasov
The company, represented by consultant Mikhail, does the impossible! Speed up accreditation in less than 1 hour! Payment upon rendering of the service. I thought this didn't happen. With full responsibility, I can advise you to contact the Center for issuing electronic signatures.
Messages about errors that occur when establishing connection of the subscriber station Continent-AP. 2
Error messages arising during the installation of connection of the subscriber station Continent-AP.
The subscriber station allows you to establish remote secure connections using the Continent 3 PPP Adapter modem emulator. When connecting the Continent-AP subscriber station, the error messages listed below may appear.
Error 721 remote computer doesn't answer.
1) You may not have an Internet connection (see Checking your Internet connection).
2) Any programs are blocking ports. Disable antivirus, firewall.
3) Remove, if installed, the firewall that comes with the Continent-AP program (see Removing the firewall of the Continent-AP program).
4) If you are using wired Internet, perhaps the provider has blocked the ports necessary for the operation of the Continent-AP program. To check, establish an Internet connection via a usb modem.
Error 628 The connection was closed.
See Error 721
Error 629 The connection was closed by the remote computer.
See Error 721
This error occurs when the user manually enters an IP address in the properties of the TCP / IP protocol, while the server should issue them automatically. In order to fix given error, you need to go to the connection settings of Continent-AP.
In the "Network" tab, select the line "Internet Protocol TCP / IP" and click the "Properties" button.
In the window that opens, set the following switches:
«Obtain an IP address automatically»;
· "Obtain DNS server address automatically".
Error 703: The connection requires some input from the user, but the application does not allow user interaction."
Go to the settings of the AP Continent - on the "security" tab, the "parameters" button, the button - "properties", "reset the stored certificate".
Error 734 The PPP Link Control Protocol was terminated.
1. Focus on the error that appears before this one.
2. Check the system date.
Error. The server denied access to the user. Reason for failure Multiple user login is not allowed.
Wait a few minutes and re-establish the connection.
The server denied access to the user.Reason for rejection: Client-Cert not found.
Key signing error 0x8009001D (Vendor library not initialized correctly).
The license of the CryptoPro program has expired (see Entering the serial number of CryptoPro 3.6)
Key signing error 0x (Key set not defined).
1. Delete saved passwords (CryptoPro => Service => Delete saved passwords).
2. The certificate may have expired. Check the expiration date by opening the user .cer file.
Key signing error 0x8009001F (Incorrect key set parameter).
Key signing error 0x (The specified file cannot be found).
Delete this version program Continent-AP and install Continent version 3.5.68. (see document Installing the Continent-AP program).
The server denied access to the user. Reason for refusal: user login blocked.
You have been blocked on the server of the UFC in the Republic of Ingushetia. Call and find out the reason for blocking.
The integrity of the files has been violated. Contact your system administrator.
It is necessary to “fix” the Continent-AP program (see Fixing the Program Continent-AP version 3.5.68.0).
Error 850: The protocol type is not installed on the computerEAP required for dial-up connection authentication.
It is necessary to “fix” the Continent-AP program (see Fixing the Continent-AP program version 3.5.68.0).
Insert key media. Keyset does not exist.
Continent inserted.
2. When establishing a connection, at the certificate selection stage, make sure that the correct certificate is selected.
3. Make sure CryptoPro sees given key(see Checking the functionality of the Continent-AP key).
Insert the key media (The "device" field is empty).
1. Make sure that the flash drive with the key Continent inserted.
2. Open CryptoPro and, on the tab "Equipment", select "Configure Readers...".
3. In the field "The following readers are installed:" remove all readers by selecting them one by one and pressing the button "Delete".
4. Click "Add"
5. The reader installation wizard window will appear. Click "Further"
6. At the next step of the reader installation wizard in the field "Producers" select "All Manufacturers". And on the list "Available Readers" select "All removable drives» . Click the button "Further".
8. In the window that appears, click "Ready".
9. Try to re-establish the connection.
The icon located in the tray disappeared.
1. Go to "Start" => "All Programs" => "Security Code" => "Continent Subscriber Station" and select "Control Program".
2. If the icon does not appear, click the right mouse button on the panel Windows tasks(or press alt + ctrl + delete ) and select Task Manager.
Go to the "Processes" tab and select "AP _Mgr .exe" in the list and click the "End Process" button.
Then repeat step 1.
If an error occurs that is not included in this document, "fix" the Continent-AP program (see Fixing the Continent-AP program version 3.5.68.0).
Checking the functionality of the Continent-AP key
1. Open the CryptoPro program - (Start => Control Panel => CryptoPro CSP ).
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2. Select the "Service" tab
3. Click "View certificates in container..."
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5. Listed key containers user should be your key (highlighted in red, where “test” is the name of your organization).
6. If the list of key carriers is empty, then the key is out of order.
Internet connection test
Go to "Start" => "Run".
In the window that appears, type the command " cmd"And click the button "OK".
In the window that opens, enter the command pingya.en and press Enter .
If there is an Internet connection, a window similar to the one shown below will appear.
If there is no Internet connection, one of the two windows below will appear
Entering the serial number of CryptoPro 3.6
1. Open the CryptoPro program - (Start => Control Panel => CryptoPro CSP).
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2. In the window that opens, select "CryptoPro PKI".
3. Expand the list in the window that appears. "License Management" by clicking on the "+" sign on the left. Click the right mouse button on "CryptoProCSP » and from the menu that appears select "All Tasks"=> "Introduce serial number…»
4. In the next window in the field "Serial number" enter the serial number of the license for the right to use CryptoPro CIPF . The serial number of the license is indicated on the license record card. After filling, press the button "OK".
Correction of the program Continent-AP version 3.5.68.0
To fix the Continent-AP program, you need to go to Start => Control Panel => Add or Remove Programs.
For WindowsVista/7 - « Programs and components»
Continent-AP and press " Change».
font-size:11.0pt">font-size:11.0pt">font-size:11.0pt">Software" href="/text/category/programmnoe_obespechenie/" rel="bookmark">software has not been tested for compatibility With operating system. In the window of such messages, press the button "Continue anyway."
"Allow".
font-size:11.0pt">font-size:11.0pt">font-size:16.0pt">Removing the Continent-AP firewall
To remove the firewall of the Continent-AP program, go to Start => Control Panel => Add or Remove Programs.
For WindowsVista/7 - « Programs and components»
In the list that appears, select Continent-AP and press " Change»
.font-size:11.0pt">font-size:11.0pt">font-size:11.0pt">to the “ ” icon next to the item « Firewall » and from context menu select item "This component will not be available". Then press the button "Further".
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Kaspersky Anti-Virus messages may also appear. Click "Allow".
FAQ
*To view the answer, click on the question you are interested in.
Answer: You need to take a screenshot of this error and send it to us by e-mail on [email protected] In the subject of the letter, indicate the Name, TIN and KPP of your organization. In the body of the letter, briefly describe the situation when this error occurred.
Answer: Check if the client certificate exists in the "Personal" store.
If the certificate was changed during the subscription service, then the “old” key must be copied using Crypto Pro to the registry, and then the “old” certificate must be installed using Crypto Pro with binding to the key located in the registry.
Answer: 1. Rutoken:
2) Make sure you entered the correct PIN code.
3) Reinstall the personal certificate. When selecting a container, use the Unique Names radio button.
4) Reinstall the drivers for rutoken (Support modules for Rutoken-Lite).
5) Check the status of Rutoken using Rutoken Control Panel. If you managed to log in as a user and see information about the rutoken, the rutoken is most likely in order.
6) Make sure that Rutoken is visible here: Crypto Pro - Hardware - Configure media types - Rutoken (Light) - Properties - Information.
7) Reinstall Crypto Pro.
2. Floppy disk (Flash drive):
1) Delete remembered passwords on the "Service" tab in CryptoPro.
2) Reinstall the personal certificate. When selecting a container, use the Unique Names radio button.
3) View the contents of the diskette (flash drive). It should have a container containing a closed EDS key. It must be located in the root directory of the media, and its name must correspond to the XXXXXXXX.000 format, where XXXXXXXX is a sequence of Latin letters and numbers, and.000 is the folder format for Crypto Pro CSP. The media must also contain a certificate file (with the cer extension).
4) Copy the key from the media using Crypto Pro. From the finished copy, install the certificate and work with the copy.
5) Reinstall Crypto Pro.
6) If all else fails, you need to contact the SC at the place of connection for a change of media.
Answer: Check: what is written in the zone of trusted sites?
If there is some other strange address Contour.Extern in the zone of trusted nodes, delete it.
Uninstall "Contour.Extern Components" from "Start" - "Control Panel" - "Add or Remove Programs" ("Programs and Features"). Reinstall the component.
Try to install kontur.toolbox.forall (you can download from our website, or write an e-mail [email protected] with a request to send kontur.toolbox.forall)
Answer: According to the order of the Ministry of Taxation of Russia No. BG-3-32 / 169 dated 02.04.2002. the date of submission of the declaration to the tax authority is the date fixed in the confirmation of the specialized telecom operator. According to the regulations, within a day (excluding weekends and holidays) after sending the report (accounting statements), the taxpayer receives must receive a protocol from the IFTS. In practice, this can take up to 5 working days. If this is the case for you, please email us: [email protected]. Indicate in the subject line: no record. The name of the organization TIN-KPP. Attach to the SPECIAL OPERATOR's confirmation letter for those reports for which there is no protocol for more than 5 days. You can also contact yourself by this issue at the IFTS, directly to your inspector. If you applied, then please send the contacts of the inspector and information from him, this will greatly speed up the resolution of your issue.
Note: 2-NDFL reports are processed within 10 business days.
Answer: Receipt Confirmation:
The confirmation of receipt confirms the fact that the package has been delivered to the FIU. Regulated deadline for providing confirmation: 4 working days from the date of sending the package.
Control protocol:
The control protocol confirms the fact of submission of information to the FIU if it states that there are no errors in the transmitted information. If errors are reported in the protocol, they must be corrected, the report must be re-uploaded to Kontur.Extern and transferred to the FIU. The regulated term for the provision of the protocol: 6 working days from the date of sending the package. The control protocol, regardless of whether it is positive or negative, must be signed and sent to the UPFR.
If you have not received from the PFR authority in set time confirmation of receipt of information or a protocol of control, then you need to contact the FIU for clarification. If the UPFR refuses to provide information, then you must inform us, indicating the phone number, full name and position of the responsible person in the UPFR, by writing a letter to our email address[email protected] , in the subject indicate the TIN, checkpoint of your organization. In the letter, write all the necessary information.
Answer: Select Start / Control Panel / CryptoPro CSP, go to the Service tab and click on the View certificates in container button. In the window that opens, click the Browse button to select a container to view. After selecting the container, click the OK button. In the next window, click on the Next button. In the View Certificate window, select Properties. In the window that opens, select Install Certificate. In the Certificate Import Wizard window, select Next, in the next window, select the Place all certificates in the following store check box. You must click on the Browse button and select the Personal storage. In the next window, select Next, then click the Finish button and wait for a message about successful installation.
Answer: Select the Start menu / Control Panel / CryptoPro CSP, In the CryptoPro CSP Properties window, click on the CryptoPro PKI link, In the PKI console window, select the License Management item and open it with a plus sign, Click right click click on CryptoPro CSP and select All Tasks / Enter Serial Number. In the window that opens, fill in the proposed fields and click on the OK button. The license should be entered under administrator rights, Latin letters, capital letters.
Answer: It is necessary to configure the "registry" reader, Select the menu Start / Control Panel / CryptoPro CSP. Go to the Hardware tab, click the Configure readers button. Click the Add button. In the Reader Installation Wizard window, click the Next button, then select Registry from the list of available installers and click the Next button. It is recommended not to change the reader name, click the Next button. In the Reader Installation Wizard window, click the Finish button. Next, copy the certificate: Select Start / Control Panel / CryptoPro CSP. Go to the Service tab and click on the Copy Container button. In the Copy Container window private key click the Browse button. Select a container from the list, click OK, then Next. Next, you must manually specify the name of the container to which the copy will be made. Russian layout and spaces are allowed in the container name. Then select Done. In the Insert blank key media window, you need to select the media on which the new container will be placed (in our case, "Registry", it is possible to copy it to a floppy disk.) You will be prompted to set a password for the new container, do not set a password, click "OK". Next, install the certificate from the Registry: Select Start / Control Panel / CryptoPro CSP, go to the Service tab and click the View certificates in container button. In the window that opens, click the Browse button to select a container to view. After selecting the container, click the OK button. (Select the container on the registry). In the next window, click on the Next button. In the View Certificate window, select Properties. In the window that opens, select Install Certificate. In the Certificate Import Wizard window, select Next, in the next window, select the Place all certificates in the following store check box. You must click on the Browse button and select the Personal storage. In the next window, select Next, then click the Finish button and wait for a message about successful installation.
Answer: Click on the pop-up window, always allow pop-up windows for this web site.Go to menu Internet Explorer service, Internet options, privacy, uncheck "block pop-up windows".
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