Often android users-devices encounter an error when trying to download content from Play Store A. But before that, everything worked fine, and authorization in Google was completed.
A similar failure can occur both out of the blue and after the next update. Android systems. There is a problem with the mobile package Google services.
The good news is that the fix given error as easy as pie.
Any user, even a beginner, can fix the above error. To do this, three simple steps, each of which in a separate case can independently solve your problem.
Method 1: Deleting a Google Account
Naturally, a complete removal account We don't need Google here. We are talking about disabling a local Google account on a mobile device.
After performing these steps, the problem may already disappear. If the error is still there, you will have to move on to the next step.
Method 2: Clear Google Play Data
This method assumes complete erasure files "accumulated" by the app store Google Play during his work.
Then it is advisable to repeat the steps described in the first step, and only then try to install again desired application. With a high degree of probability, no failure will occur.
Method 3: Remove Play Store Updates
This method should be applied if none of the above options for fixing the error has brought the desired result. In this case, the problem most likely lies in the Google Play service application itself.
Reverting the Play Store to its original state can work great here.
All you need to do now is turn on the Play Store and install the updates again.
Now the problem should be gone. But if it still bothers you, try restarting your device and repeating all the steps above again.
Checking the date and time
In rare cases, the elimination of the above error comes down to a banal adjustment of the date and time of the gadget. Failure can occur precisely because of incorrectly specified time parameters.
Therefore, it is desirable to enable the setting "Network date and time". This allows you to use the time and current date data provided by your carrier.
In the article, we examined the main ways to fix the error. "Need to enter Google account» when installing an application from the Play Store. If none of the above worked in your case, write in the comments - we will try to deal with the failure together.
The question is, “why is the play market not working?” familiar to many users of this service.
Sometimes the cause of malfunctions are various technical problems, or malfunction of the device you are trying to use it from.
Responses to this question many - as well as the causes of the problem. Let's look at the most basic problems and ways in which you can find a solution.
Play store not working. What to do?
Method 1: Restart Android
If you have a question why the play market for android does not work, first of all, restart the device.
It is possible that the system simply “hangs” that users often encounter Android .
And the most amazing this action will help to find solutions in the work of Google Play, but also with bugs in other services.
If after the restart the miracle did not happen, try another solution to the problem.
Method 2: Reset your Google Play Market settings
In most cases, when a problem arises - why the play market does not work on, resetting the application settings helps.
To remove all unnecessary information, you must perform the following steps:
- go to the settings menu of your device;
- in the menu, select the section called "Applications" or "Application Manager";
- in this menu item, select ;
- when the control window opens, click on the "clear cache" button. In older versions of Android, it may be called "Erase data".
Now you need to select all those items that you want to synchronize. Most often, backup copies of "Contacts" and personal information stored in the device are made.
Just click on the section you need.
If you think that the information available on your phone or tablet is important, then click on the "Options" button and select "sync" there, this will help to do backup all applications at the same time.
Then easily remove your Google account. When you re-enter it, the device will certainly offer to restore data from a backup.
We return to the problems in the work of the play market - after synchronizing, return to the previous menu again and, instead of "synchronize", select "delete".
Confirm the action. restart your device and log in again.
Deleting and restoring your account will help with work-related problems Google Apps.
If the play market is still not happy with good work, try the next item.
Method 7: Incompatible apps
Some applications installed by the user on their own can affect the operation of the Play Store, up to blocking it.
The list of such programs is quite wide.
Most often, the "pest" is the popular Freedom, which allows you to make in-game purchases for free.
Method 8: Set up the "hosts" file
If Freedom is installed on your device, and you suspect that it was it that caused the failures in the play market, then this item will definitely be of interest to you.
Go to the settings menu and the section "Application Manager" - Installed, select "Freedom".
In the program menu that opens, click on the "Stop" button, and then delete the application.
Reboot the device and check the "operability" of the play market again. Without changes? Then move on to the next point of recommendations.
Method 9: Reset Android Settings
Resetting all settings saved in the gadget's memory is a rather radical action, however, most often it helps to successfully solve many problems in the operation of applications and the system as a whole.
To do this, go to the settings menu android and select the "Backup and Reset" section. In this section, confirm the action "Reset settings".
It is advisable to make sure that the data synchronization is successful before performing this action. As for the information stored on the memory card, it "will not suffer."
Restart your device and restore your backup data.
Method 10: Check your Internet connection
Perhaps the problems in the work of the play market are the banal lack of an Internet connection. Check the connection quality. You can restart your router.
Method 11Google Accounts Disabled
Sometimes the cause of the problem lies in the fact that the Google account is disabled. Go to desired section menu, if the Google Accounts app is disabled, activate it.
Method 12: Check the date and time
If “No connection” constantly pops up, but at the same time you are sure of the quality, check if the date and time are set correctly on the device.
You can once again set the correct time and time zone. It is desirable to synchronize these parameters with the network.
To do this, go to the menu "Settings" → "Date and time" and check the box next to the items "Network date and time" and "Network time zone".
Play store not working??? Solution
Why does not it work Play market(play market) - 12 ways to solve the problem
Problem: Errors appear when launching Google Play Store No connection or :
At the same time, a funny nuance is observed: sites in browsers open normally and other applications also successfully connect to the Internet.
Situation 1. Play Store does not work over wifi or mobile Internet
Solution
1. Check if the system date and time is correct. If the date is wrong, set the correct one. Check the boxes:
2. Restart your device:
3. Find out the version of the Play Market application itself. If the version is not the latest, download the latest one in the format .apk and install from a memory card.
4. Check if the Freedom app is installed. If this is present, run it, press STOP and reboot.
5. Check host file. If it contains lines other than 127.0.0.1, remove them. Root is required for this operation.
6. If all else fails, reset your Android device.
Situation 2. Play Store does not work only when connected via Wi-Fi
This is your case if when you disconnect your tablet (smartphone) from Wi-Fi, the error disappears and the Play Market application starts working normally via the mobile Internet.
Solution
1. Enter the router settings. Open WAN settings. Try alternately setting MTU 1460 and 1500.
Most often, setting the value to 1460 helps. But sometimes it happens the other way around, when setting the value to 1500 helps.
In common D-Link routers it's done like this:
- SETUP
- internet setup
- Manual internet connection Setup
- Set value MTU 1460
- Save settings:
This is how the setup looks in old D-Link routers:
- Home
- Specify the value in the field MTU
- apply
In TP-Link, you need to go to the section Network => WAN, change field MTU Size (in bytes) and press Save:
2. In the WAN settings in as a DNS specify the addresses of Google servers:
Primary: 8.8.8.8; Secondary: 8.8.4.4.
Usually it is enough to specify 8.8.8.8 as the Secondary DNS.
After these steps, for the purity of the experiment, it is advisable to restart the router.
Common user error
Finally, I would like to mention one more situation. Smartphone / tablet may give an error Please check your connection and try again, if you launched the Play Store (Google Play) application and during the download process changed the type of Internet connection - for example, simply turned on Wi-Fi. At this moment, changes occur in the network interfaces on the device: traffic priority is given to Wi-Fi, the default gateway is changed. And it turns out that the device tried to connect the Play Store with Google server via mobile Internet, and due to the inclusion of Wi-Fi, this interface was deactivated. In this case, you need to wait a few seconds until Wi-Fi connects to the network, and then click Repeat:
And henceforth, first turn on Wifi, and then run applications that connect to the network.
YouTube and Google Play (aka Play Store) are probably the two most popular and necessary programs on Android. Without the first one, you won’t be able to watch your favorite videos, and without the second one, you won’t be able to install any program or game on your tablet or smartphone. I think everyone will agree with this.
And it's very sad when YouTube or Google Play doesn't work. It is when connected to the Internet via Wi-Fi. And this happens quite often. Not so long ago, a question on this topic was published on the site. He has already collected quite a few comments, so I decided to make a solution to this problem in a separate article. I'll tell you about the solutions I know. Which, judging by the reviews, really work.
And the problem is the following. We take our phone or tablet that runs on Android and is connected to WiFi networks, open the same YouTube, and there is an error: "Check your network connection" and a gray exclamation mark.
And in the Play Store through the same WiFi connection error appears: "There is no Internet connection. Check your Wi-Fi connection, or cellular network and try again."
Although our smartphone is connected to Wi-Fi. You can even see it in the screenshot. No. Websites open in browser. So the internet is working. Other programs also have access to the Internet.
Important point: through Mobile Internet(3G/4G) everything works. The Play Store lets you install apps and YouTube videos are displayed and played. Doesn't work over Wi-Fi only. And as a rule, only through a specific Wi-Fi network and on all Android devices. And maybe others too. It doesn't matter.
Problem: there is no access to these two services from Google when connected only to a specific wireless network. Through another Internet connection everything works.
If you have YouTube and / or Market does not work through any connection, even through cellular communication, then in the article I will also try to collect solutions to this problem.
To start:
- Reboot your phone, tablet, Android TV box, or whatever.
- Reboot your router. If there is such an opportunity.
- Check YouTube and Market through a different internet connection. Mobile connection, or other Wi-Fi network.
- Try opening a website in your browser mobile device. You can try to go to the same YouTube. If nothing works in the browser either, different sites do not open, then see the article.
- It is advisable to check if everything works on other devices.
After these steps, you should already roughly understand what exactly the reason is. Well, build on the results of these checks if you ask a question in the comments.
Let's start with the main solution.
Change DNS in Android if YouTube and Play Store does not see an Internet connection
As practice shows, it is the change of the DNS addresses of the Wi-Fi network that helps to get rid of this problem. Why is this happening? To be honest, I don't know. Either because of problems with the DNS servers at the provider, or something in the router settings.
Therefore, we need to register in the properties of the "problem" Wi-Fi network on the phone DNS addresses from Google. Or register these addresses in the Internet connection properties in the router's web interface. Let's consider both options. But I recommend that you first check everything on your own Android device. If it works, and you have a few more devices with the same problem, then even then you can try changing the DNS on the router.
I will show on the example of a smartphone from Samsung. But there should not be strong differences between other devices.
Go to the settings, in the section "Connections" - "Wi-Fi". Click on your network and hold. A menu should appear where we need to select something like "Manage network settings".
These are DNS addresses from Google. Which I talked about in the article:.
We check that the proxies are disabled (No) and save the settings.
After that everything should work.
One moment: in Android there is no way to specify only static DNS, and get IP and gateway automatically. And it's not very good. Since disabling DHCP (automatically obtain all addresses from the router), we have set a static IP address. In my case 192.168.1.164. And if, when reconnecting to this network, this IP address is busy, then we will not be able to connect. Unless you reserve this IP address in the DHCP server settings on the router.
Therefore, if you have problems connecting to a Wi-Fi network, then know that this is most likely due to static addresses. Just change the last digit in the address (from 100 to 254), or back to android settings set DHCP. And DNS addresses can be registered in the router settings.
I show how to do this using the example of a TP-Link router.
After that, all devices that are connected to this router will use the set DNS addresses.
I hope you managed to solve the problem with accessing YouTube through the application and to Google store play.
Additional solutions for connection errors in the YouTube app and Google Play
It is possible that these two applications do not work even when connected to different wireless networks and via mobile internet. In this case, check if the Internet works on your smartphone at all. You can just open some site in the browser. If the Internet does not work, then we solve the problem with the connection. At the beginning of the article, I gave a link to a page where everything is described in detail.
Well, let's look at a few more solutions that may come in handy.
Waiting from you feedback. Be sure to write if these solutions helped you. If they helped, what exactly? Perhaps you managed to solve this problem in another way, which you can share with us in the comments.
What to do if you can’t log in, log into your Play Market, Google Play Store account? The main developer and creator of Android is the notorious company Google. Along with the numerous advantages of the program, sometimes there are errors in it. This article will discuss the problem with logging into Google Play and possible solutions to it.
In order to sync data, go to the Google Play app store. To download applications or games for Android OS on your phone, smartphone or tablet, you also need to register in the Google play market and log in to your account.
First you need to create a Google account in the Play Market, you can do this both from a laptop, tablet, and from mobile phone, an Android smartphone, such as Samsung. If you already have a Google account, you don't need to register. For all Google services, such as Google Mail, Google Plus (+), Google Docs, YouTube, Google Adwords, account login is unified, that is, by creating an account in any of them, you can log in to others.
But sometimes there may be difficulties, problems with logging into your Google account. This is mainly due to the fact that users often forget their password and cannot be recovered. Also, difficulties arise when another person is registered, and not the user himself.
For example, it often happens that girls do not know the username and password to enter, because the guy created it). The situation sharply escalates if that beautiful stranger breaks up with a guy), in general, there are different cases. There are several ways out of the play market for android. First, you can try to recover your username and password through the password recovery system.
How to recover an account in the play store? To do this, you will need to enter the address Email, you may need to provide a secret phrase, etc. If you can’t restore your account, there is an option to create an account in the play store again.
After that, you can change it in the settings. How to change an account in the play market to android, how to add, change an account in the play market (google play market), we already wrote in one of the previous articles. On my Samsung, I couldn’t log into my account for a long time, maybe there were some problems on the authorization server.
It doesn’t work, I can’t log in, I’m not logged into my Google Play Market account, what should I do?
If you can’t get the Play Market in any way, while you have used all possible combinations of login and password, the password reset service from Google can help. In order to reset the password and then restore it, you must follow the link: or and fill in the required data.
If collecting a password did not help, try resetting your Android smartphone or tablet to factory settings using hard reset, Wipe. Authorization or creating an account on YouTube, on a website or in an application, can also help. If this does not help, try installing the Add Account application, which will allow you to add new account Google to your Android system.
If it doesn't help, do the following:
- Go to "Settings / Apps / All", for Google Play Store services, Google Services Framework and Google Play Services click stop, clear data, uninstall updates, clear cache.
- Next, in the "Settings / Accounts / Google" menu, you need to uncheck all the checkboxes in the synchronization settings.
- We reboot.
- After the reboot, go to "Settings / Accounts / Google" and put everything back (if a synchronization error pops up, then we do not pay attention to it).
- Reboot again.
- We check.
You can also try to sign in with your app password. You can use this method only if you have previously enabled two-step verification in your Google account settings. To get the application password, follow the link and follow the instructions. You can also change your password in the settings.
To enter the Google Play Store, you can also use the pin code (PIN) received during registration from a mobile phone or smartphone. This authentication method is available only if you have specified your cell number in the settings. You can also change it if necessary.
Creating a Google account, registering in the Play Market
How to create an account in the play store for android phones, smartphones, tablets? To register, follow the link https://accounts.google.com/SignUp?continue=https%3A%2F%2Faccounts.google.com%2FManageAccount. Enter reliable and accurate data, so you will avoid many troubles in the future.
After completing the registration, you need to confirm the data with Google to complete the account activation. To do this, you must log in to your email Mailbox specified during registration and follow the link.
You can view the activation status, confirmation of your account in its settings. If, when registering in the play market, you indicated an email address on Gmail, then you do not need to confirm or activate it. If you didn't receive a confirmation email, please check your Spam folder, the spam filter may have been triggered by accident.
How to delete a Google account if necessary? If you still need to delete your account, remember that you will no longer be able to use any of the Google services. If you still deleted it, it will be quite difficult to restore it, but it is possible.
Google Play Store account recovery
In order to protect your Google Play Market account from hacking, you need to follow some recommendations. First, use a unique and complex password. To do this, use letters, numbers and symbols at the same time, it must consist of at least 8 characters. When you come up with a password to enter, write it down or save it in the password store application on Android.
In your account settings, use an additional email address and enter your mobile number to send data via SMS. If you are using Secret Question, you need to choose only those that you can definitely give an answer to after a while. All this will help in the future to recover the password from the Google account in the play store and help to avoid many problems.
Additionally, to increase security, use the following guidelines when creating an account:
- Perform a full scan of your computer, laptop, smartphone, tablet for viruses and malware.
- Check the security of your account by going to the appropriate settings item and following the instructions.
- Keep your browser version and operating system up to date.
- It is highly discouraged to use your Google account password on any other sites.
- Never enter your account details on suspicious, dubious sites.
- If you use some other computer, laptop, tablet or Android smartphone to log into your account, do not forget to log out and delete the entire cache. Never save your password information on other people's devices.
- I recommend disabling the " unknown sources”, which allows you to download applications and games for Android not from the Google Play Store, in your account settings.
Some users often experience an account sync error google android. The account stops syncing due to the fact that the wrong username and password are entered.
Possible Google Play Account Login Errors and Solutions
When you log into your Google Play Store account, the following problems are possible:
- "Sign in to Play Store on your mobile device using this email address." If you are trying to install an Android application or game on your laptop, computer, phone, smartphone or tablet that is not associated with a Google account, or other unsupported device, this error will appear.
- "The username or password you entered is incorrect". Most of the problems with entering the play market are associated with this error. Quite often it is caused by the so-called two-factor authentication. Its meaning is to increase the protection of your data through the use of a two-step verification system. In addition to the username and password, a login code is also used, which the user receives in the form voice message or text (SMS, Email). You can enable or disable dual authentication in your account settings at .
- Internet connection problems ("No network connection"). It often happens that after updating the device to Android, some settings are lost, for example, WiFi and the Internet stop working. Therefore, it is not possible to connect to the account. Check the connection, try to open any site, social network, view any file from the network.
If the article did not help solve the problem, there are comments or suggestions - write in the comments, we will figure it out.
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