If you are an active buyer of Aliexpress, then you have probably already encountered the fact that some track numbers are starting to be tracked from the status "Electronic Dispatch Notification". It sounds like English. What does this status mean? How long can it remain unchanged? We will now give answers to these questions.

What does the parcel status "E-Notification of Dispatch" mean?

On this moment Sales volumes on Aliexpress are gaining momentum. And many sellers receive dozens and hundreds of orders a day. Naturally, with such a load, it is simply unrealistic for them to come to the post office and send parcels themselves. But various courier companies come to the rescue, which are ready to make life easier for our sellers.
Therefore, upon receipt of the order, the seller reserves the track number online. That is, the status "Electronic dispatch notification" means that the seller has temporarily reserved a mailing number for your purchase.

But the actual shipment of your goods has not yet been. With status "Electronic Shipping Info Received" your order is with the seller. The parcel will be sent at the moment when the courier of the postal service comes to the seller and picks up all the shipments, among which will be yours. And it is not known whether it will be the next day or in 7-10 days, when the seller has accumulated the required volume of orders.

This scheme allows sellers with Aliexpress to save time and effort on sending parcels.

How long can the status "Electronic Dispatch Notification" last?

If the status “Electronic notification of shipment” does not change in your package tracking for more than 10-14 days, then be sure to write to the seller. If he does not answer anything, or the answer is unintelligible, then this is a reason to open a dispute. There is a possibility that the seller has not sent your item yet.

How will the track number be tracked with the status "Electronic notification of shipment"?

Basically, the status "Electronic shipment notification" or "Departure information received" appears when tracking the track numbers of transport companies. Also, tracking of parcels that are in transit through other countries begins with such statuses. For example, when a courier company reports information to the Finnish Post, one of the first entries in the Finnish Post database is "Itella received an email notification of dispatch."

But the actual sending of the parcel begins with the status "Shipment Submitted" or "Shipment arrived". It is these statuses that indicate that your order has arrived at the sorting center and is at the initial stage of the journey to you.

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In December 2015, the Arbitration Court of the Sverdlovsk Region considered the case No. А60-47501/2015, in which the electricity supplier OJSC Energosbyt Plus failed to prove to the antimonopoly department and courts the fact of proper notification of e-mail about an upcoming power outage. The price of the issue is a fine in the amount of more than 737 thousand rubles.

The supplier provided an email as proof of delivery Microsoft Outlook(Subject: "Relayed: Restriction Notification Contract 60825") which indicated that delivery to recipients or groups was completed - but the destination server did not send a delivery notification. On this basis, the court concluded that there were no facts of receipt or evasion by the applicant of the notification, and there was no evidence of its delivery.

The essence of the dispute

In January 2015, EnergosbyT Plus JSC cut off the electric power of apartment buildings. The LLC “Managing Company “Konstanta Plus” LLC filed a complaint with the Office of the Federal Antimonopoly Service for the Sverdlovsk Region.

In September 2015, the FAS Department recognized the fact that the company violated the procedure for introducing restrictions on the consumption of electrical energy, in terms of proper notification of the consumer about this, and on September 24, 2015, the company was held liable in the form of an administrative fine (part 1 of article 14.31 of the Code on Administrative offenses) in the amount of more than 737 thousand rubles.

Disagreeing with this decision, Energosbyt Plus OJSC filed a lawsuit with the arbitration court.

Position of the Arbitration Court of the Sverdlovsk Region

In April 2013, Energosbyt Plus OJSC and Konstanta Plus Management Company LLC concluded an energy supply agreement, under which the objects of electricity supply were apartment buildings managed by the company.

In connection with the occurrence of a debt under the contract, the supplier sent a notice in January 2015 with a request to pay it off and on the planned introduction of a restriction on the electricity consumption regime in case of non-payment from January 26, 2015. On January 26-29, 2015, from 10:00 to 14:00, the supply of electricity was limited, about which acts were drawn up.

In connection with the partial payment of the debt, the management company was informed about the expected time for the restoration of the mode of consumption of electric energy (capacity) from 14:00 on January 30, 2015.

The court noted that the "Rules for the complete and (or) partial restriction of the mode of consumption of electrical energy", approved by Decree of the Government of the Russian Federation of 04.05.2012 No. 442, establishes a mandatory prior written notice to the consumer about the planned introduction of a restriction on the consumption mode (which is signed by the initiator of the introduction of the restriction or the network by the organization and is handed over to the consumer against receipt or sent by registered mail with a return receipt, unless another method of notification is provided for by the energy supply agreement).

According to clause 2.1.2 of the energy supply agreement, a notice of restriction of the consumption mode must be sent by any of the following methods: e-mail, fax, telegram, teletype, telephone message, mail, or handed directly against receipt.

The supplier in his explanations referred to paragraph 1 of Article 165.1. Civil Code Russian Federation(Civil Code of the Russian Federation), according to which statements, notices, notices, demands or other legally significant messages, with which the law or transaction associates civil legal consequences for another person, entail such consequences for this person from the moment the message is delivered to him or his representative.

The message is also considered delivered in those cases if it was received by the person to whom it was sent, but due to circumstances depending on him, was not handed to him or the addressee did not familiarize himself with it.

According to paragraph 65 of the Decree of the Plenum of the Supreme Court of the Russian Federation of June 23, 2015 No. 25 “On the application by the courts of certain provisions of Section I of Part One of the Civil Code of the Russian Federation”, unless otherwise provided by law or contract and does not follow from the custom or practice established in the relationship of the parties, legally a significant message can be sent, including by e-mail, facsimile and other communications, carried out in a different form, corresponding to the nature of the message and the relationship, information about which is contained in it, when it can be reliably established who it came from and to whom it is addressed (for example, in the form of posting information on the website of a business company on the Internet for participants in this company, in the form of posting information on a general meeting of owners of premises in an apartment building on a special stand, etc.).

The burden of proving the fact of sending the message and its delivery to the addressee lies with the person who sent it.

The addressee bears the risk of non-receipt of incoming correspondence. If a legally significant message contains information about a unilateral transaction, then if it is not delivered due to circumstances depending on the addressee, it is considered that the content of the message was perceived by him and the transaction entailed the appropriate consequences (for example, the contract is considered terminated due to a unilateral refusal to execute it) .

The notice to limit the consumption regime was sent on January 15, 2015 to the management company in accordance with paragraph 2.1.2 of the agreement by e-mail at the address indicated in the application for the conclusion of the agreement in 2013.

The supplier reported that email Microsoft Outlook dated January 15, 2015 confirmed that the delivery was successful.

It was found that the Microsoft Outlook e-mail (subject: "Relayed: Restriction Notice Contract 60825") referred to by the provider indicated that delivery to recipients or groups was completed, but the destination server did not send delivery notifications. On this basis, the court concluded that there was no evidence of receipt or evasion by the applicant of receiving the notification, and there was no evidence of its delivery.

According to the court, the company Energosbyt Plus OJSC, without verifying that LLC UK Konstanta Plus had received a notification, on January 26 to 29, 2015 introduced a partial (from 10-00 to 14-00) restriction of the mode of consumption of electric energy being managed LLC "Management company "Constanta plus" of apartment buildings.

Under such circumstances, the court recognized that the decision of the antimonopoly body was lawful and justified.

The Arbitration Court denied the company the satisfaction of the stated requirements.

Seventeenth Arbitration Court of Appeal in April 2016, left the decision of the Arbitration Court of the Sverdlovsk Region unchanged, the appeal of Energosbyt Plus LLC was not satisfied.

Arbitration Court of the Urals District in August 2016, left unchanged the decision of the Arbitration Court of the Sverdlovsk Region and the decision of the Seventeenth Arbitration Court of Appeal, and the cassation appeal of Energosbyt Plus OJSC was not satisfied.

To track your package, you need to follow a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, different ways, can wait for sending by plane 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

At the moment, in China and around the world, the coronavirus is actively spreading, for this reason, air exchange and delivery are severely limited. parcels are coming slower than usual, but as of March 1, 2020, mail exchanges with none of the countries are (completely) suspended.

Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the state:

Treatment
Awaiting shipment
Sent to destination country
Export / Export international mail
Import / Import international mail

If the package has already been shipped and is on its way, it will most likely be delivered.
While the protection is in effect, wait and don't worry, if the order is not in a hurry, you can even extend the protection period.
Keep track of the order protection counter, and if the package has not arrived within the time specified in the order details, extend the protection period or open a dispute.

P.S. Do you have anything to add to this section? Write to [email protected] website

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Electronic registered letters(EZP) is a service that will allow anyone to opt out of receiving paper notifications and start receiving legally binding letters in electronic form. For now, the following messages can be received electronically:

Ordinances on violations in the area traffic in Moscow, St. Petersburg, Khanty-Mansi Autonomous Okrug, Belgorod, Volgograd, Vladimir, EAO, Leningrad, Moscow, Kaliningrad, Kemerovo, Kirov, Orenburg, Rostov, Ryazan, Samara, Saratov, Sverdlovsk, Tver, Ulyanovsk, Yaroslavl regions, in Kamchatka, Krasnoyarsk and Perm Territories, in the Republics of Buryatia, Karelia, Komi, Mordovia and Udmurtia;
Resolutions on the initiation of enforcement proceedings in Moscow, St. Petersburg, Astrakhan, Bryansk, Vladimir, Volgograd, Vologda, Kirov, Kostroma, Kurgan, Moscow, Orenburg, Penza, Rostov, Sakhalin, Sverdlovsk, Smolensk, Tambov, Tomsk, Ulyanovsk and Chelyabinsk regions , in the Transbaikal and Krasnodar Territory, in the Republics of Adygea, Altai, Bashkortostan, Karelia, Mari El, Mordovia, Sakha (Yakutia), North Ossetia, Tatarstan, Tuva, Udmurtia, Khakassia and Chuvashia;
Summons of justices of the peace of the city of Moscow;
Decisions from the Central MUGADN on administrative offenses for state system"Platon" throughout Russia;
Notifications from the Pension Fund of the Russian Federation in the Tver region and the Republic of Buryatia;
Notifications of the Department of City Property of Moscow;
Resolutions of the Administrative Commissions of Kazan;
Notices from the Administration of Yuzhno-Sakhalinsk;
Notifications from other government agencies in St. Petersburg, Sverdlovsk and Irkutsk regions;
Notifications from legal entities in Moscow, Novosibirsk and Nizhny Novgorod regions, in the Republics of Mordovia and Udmurtia.

Benefits of joining the service:

delivery guarantee;
instant receipt;
the possibility of paying at a discount;
the legal significance of a letter, similar to paper;
sms notification.

Connection to the service is absolutely free and not mandatory - citizens have the right to choose how to receive documents addressed to them. If the addressee is unable to receive letters in electronic form, such letters printed and delivered in the usual way in the manner prescribed by law.

Register now, and even if senders from your region haven't connected yet, as soon as they appear You will automatically start receiving emails.

Also, any registered user has the opportunity to send a registered letter to government agencies, organizations and individuals from personal account and through mobile app Russian Post.