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Help in correcting errors in the 1c Enterprise program

Welcome to the company's website " Help 1C» - universal 1C service in Moscow. The versatility of our service lies in the ability to solve user difficulties in working with the 1c Enterprise program versions 7.7 and 8.x.

Fix typical errors, corruption of the data “cache” and other failures of this software. We carry out most of the services and troubleshooting of these faults on-site at the office and home, as well as remotely by all possible means.

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1s 7.7 after a failure offers to run the program exclusively

This problem occurs after the program crashes. This does not mean that the computer was turned off while the program was running; the error scenario may be different. For example, the computer on the network on which the information base was stored “lost” access to the Internet, and thus the user was stuck in the program. There can be many reasons why 1s 7.7 crashes, and it may not be done in a timely manner. backup, problems with hard drive And so on.

Typical 1s errors

Welcome to our page. Today I would like to look at typical errors in the 1C program. At first glance, they are terrifying, but in fact, in about 80% of cases they are solved remotely without calling a specialist to the office, but simply using the Internet and special services (for example, Teamviewer or Ammyy Admin). This is one of our types of services and we are always happy to help you in a matter of minutes.

So, let's move directly to the most popular errors in the 1c software package, regardless of whether you have an accounting or management program. Here is the list typical mistakes, which we managed to solve remotely, without visiting the customer, thereby saving ours and our clients’ time and finances. Here is a list of recent errors:

  • “incorrect 1c data storage format” (applies to 1c version 8);
  • "stream format error"
  • "database file is missing"
  • "Something went wrong"
  • "temporary file version does not match"
  • "object field not found"
  • "index is outside array boundaries"
  • "object method not found"
  • "network path not found"
  • "error while working with file"
  • “1s the maximum number of connections to ib has been reached”
  • "error subd 1s 7"
  • "error loading metadata"
  • "blocking error 1s 8"
  • "Error sharing file 1s 8"

Here are some typical errors in the 1c program (usually when starting the program). We strongly recommend doing backup copy database before attempting to correct these errors. And this is provided that you have a sufficient degree of professionalism. The easiest and most reliable way is to contact a 1C specialist. For each client an individual approach and solution to the problem in the shortest possible time. Contact us.

The restrictions that apply to basic versions of 1C are listed in the documentation provided by the developer and on the packaging software. However, the facts are presented very briefly - it makes sense to consider them in more detail.

The restrictions that apply to basic versions of 1C are listed in the documentation provided by the developer and on the software packaging. However, the facts are presented very briefly - it makes sense to consider them in more detail.

1. At a specific point in time, only one user is allowed to work in one information base

For the basic mode of the platform, only exclusive opening of the information base is provided. For comparison, the PROF version switches to exclusive mode solely to ensure correct operation in a number of cases (for example, when deleting selected objects).

The configuration has no restrictions. Without providing access to parallel work, one database can have several users. Therefore, a list of persons admitted to the program is being compiled. If necessary, they are assigned different rights (similar to the PROF version). Users' work may be spread over time. Let’s say a salesperson uses the application in the morning, and an accountant uses the application in the afternoon, and each of them has their own rights.

2. One information base is suitable for accounting only within one enterprise

If the user wants to add a new item to the Organizations directory, information about the impossibility of carrying out the operation will appear in the basic version. This order is specified by a configuration constraint, so it cannot be bypassed regardless of the platform's operating mode.

When using the basic version to keep records for several enterprises, you will have to purchase your own for each information base. When two companies use a common nomenclature (for example, a wholesaler sells products to both third-party buyers and his own retail store), it is advisable to acquire the PROF version. However, even if you use the basic version, you will not have to duplicate the work. The item formatted in the first database is easily loaded into a file and transferred to another database.

By the way, PROF versions do not have “intercompany” documentation. This means that within a group of companies, the sale of products must be documented in two documents: one cannot be used in either the basic or PROF versions.

3. Changing the configuration is not possible, only installing updates to the standard configuration is permissible

At first glance, it seems that purchasing the basic version is fraught with the absence of the “configurator” mode, without which 1C is no longer 1C. However, it is not. A configurator similar to that available in the PROF version is available.

The only thing missing is the ability to change the configuration: when requested, information is provided that it is under support, but the supplier object is not edited. Therefore, when using the basic mode, neither unsupporting nor enabling changes is allowed.
Among other things, the basic mode implies that the configurator menu does not have the ability to work with configuration delivery and storage. However, such functions are not in demand in small businesses.

Otherwise there is no difference with the PROF version:

  • it is possible to view the configuration, including layout forms, module texts;
  • possible formation and change external reports and processing;
  • it is possible to connect external reports and processing to the configuration. They can act as printed forms and processing of filling out table elements (for the user this is identical to inserting them into the configuration);
  • It is possible to use the debugger for external reports, processing, as well as for analyzing the functioning of the application. Similar to how it is implemented in the PROF version, when malfunctions are detected, you can set breakpoints to identify the cause of the problem (whether it is due to incorrect user actions or configuration errors).

For the basic configuration, it is possible to remove it from support using the PROF platform, but in the future it will not be possible to open it using the basic platform.

4. Working in “client-server” mode is not feasible

The use of the “client-server” mode is justified in companies employing 10-30 people or more (taking into account the configuration). The basic version limits the number of users to one, so the feature is irrelevant.

5. There is no support for COM connection and Automation server

COM connection and Automation server refer to the inter-application communication tools built into Windows and typically used for data exchange. With them, for example, you can take a list of Outlook contacts from 1C, as well as carry out many other operations.

Note that the limitation means that such a launch of 1C is impossible. Within the basic version, a COM connection provides access to various objects. This limitation applies to the base platform. By opening the basic configuration with the PROF platform, you can ensure correct operation. In this case, the basic configurations are equipped with a non-empty external connection module.

It is not necessary to run 1C in external connection mode, since standard data exchange tools provide for work via files (or there are two modes of operation - via files or via OLE). In addition, if necessary, you can create your own processing, so the limitation will not cause problems.

6. There is no support for the operation of distributed information bases (RIB)

This configuration limitation affects the “Full” exchange plan, which prohibits the introduction of new nodes. The application “1C: Salary and HR Management” has the same feature in terms of exchange “By Organization”. Thus, the tools built into the configuration do not allow the formation of a RIB.
But the basic versions are suitable:

  • for exchanging information between different configurations (for example, in pairs of databases “1C: Salary and HR Management” - “1C: Accounting”, “1C: Trade Management” - “1C: Accounting”);
  • for uploading and downloading data through built-in processing of uploading information into an identical configuration;
  • to exchange information with external systems of the “bank-client” type and others;
  • for exchange with third-party programs;
    for using independently created means of exchange (for example, for uploading a product catalog to the organization’s website and downloading applications from it).

To some extent, this can be explained by the fact that, due to the low cost, it is not very profitable for 1C partners to engage in them. As a result, a potential buyer who does not understand why he should pay a round sum in order to be able to draw up a balance sheet for a company with only a couple of dozen transactions per quarter (and it would be okay to pay a one-time fee, but no, then also for ITS disks monthly), puts "pirate" - and completely in vain.

Main differences with PROF versions:

  • - The price of the basic version is 3-4 times less compared to PROF. So, for 1C: Enterprise Accounting 8: price of the basic version: 3300 rubles, PROF: 13000 rubles. (prices at the end of 2014)
  • - For basic versions it is provided free support, including the ability to receive updates. Support for PRO versions (subscription to ITS) is paid.
  • - The basic version can be upgraded to the PRO version, with the amount paid for it offset. The reverse procedure is not possible.
  • - In the basic versions, compared to the PRO versions, there are a number of technical limitations. The main limitation is that only one user can work with one infobase at a time.

Thus, if the last condition suits you (one concurrent user), then when purchasing a 1C program it makes sense to consider the basic version, this will allow you to save significantly. If later the need arises for several users to work simultaneously, you can always switch to PROF.

Article update from 01/07/2015. However, an exception appeared - the Trade Management program ed. 11 basic. (Further simply - Trade 11 basic). This program really cut down. Details below.

Differences in details.

1C programs include 2 components: - “technological platform”, i.e. a set of executable files, and an information base of any configuration. The platform itself is the same for both basic and PRO versions; it is not tied to the configuration.

After launching 1C and selecting a specific information base, 1C searches for licenses. Licenses for PRO versions can be hardware - HASP keys, or software (electronic).

A software license is a file with information about the computer configuration and permissible number users. If the computer configuration matches that specified in the license, it is valid.

Licenses for basic versions of 1C are software only. Moreover, the license for the basic version specifies the 1C configuration for which it is valid. So, if 3 basic versions are installed: Accounting, Trade Management, Payroll and Personnel Management, then there will be 3 licenses on the computer.

If a HASP protection key is installed on the computer or there is a “PROF” software license (in the 1C price list they are simply called “Software licenses”), then the 1C platform will start in normal mode. In addition, the key/license can be installed on another computer in within local network(license server)

If the license is not found (first launch), then 1C will offer to obtain a software license.

To do this, information about the computer and the type of 1C configuration (only for the “basic” version) is transferred to the 1C company, and from there comes license code, allowing launch on this computer configurations of this type. This information is stored in the license file.

Moreover, if the configuration is basic, then a “basic” license will be obtained, and if the configuration is PROF, then the license will be “PROF”. (Obtaining the latter is possible starting from release 8.2.11, and earlier releases 8.2 and 8.1 allow you to obtain only a basic license in this way).

A “PROF” license will allow you to open any database on this computer, while a “Basic” license will allow you to open only “basic” databases of the type specified in the license. You can create as many of these infobases with this configuration on this computer as you like. So: after installing the “Basic Trade Management” configuration, you can create 3 databases - “Grocery”, “Household” and “Clothing Store”, and then add more if necessary. The license will need to be obtained only once - upon the initial opening of the first base. Information bases can be placed either on local disk as well as online.

The license file is stored in the directory with the technology platform, so if you delete all infobases, the license will remain. If you create databases of the same configuration again, you will not have to get it again.

If the 1C technology platform was launched with a “basic” license, then it operates in “limited functionality mode.”

The platform, in this mode, we will call the “base platform”. We will further refer to the restrictions operating in this mode as " platform limitations"We will call the platform working with a regular license the PROF platform.

As follows from the above, whether a platform is “basic” or “PROF” is determined solely by the availability of licenses.

If on a computer, with the “basic version” remove the file software license and install the HASP key, then the platform will become “PROF”, and if you return everything back, it will again be “basic”.

Now about the configurations. Boxes with “basic” versions of 1C programs contain “basic” configurations. They are 99% identical to the usual and (“PROF”) configurations. So, although these configurations are intended for maintaining only one organization, the “Organizations” directory itself is available in the basic versions and in its structure (details, tabular parts, etc.) is similar to the corresponding directory in the PROF version. All documents contain the “Organization” requisite. This means that almost any external reports, processing, printed forms made for the PROF version can be launched in the basic version without any modification, and vice versa.

There are also differences. Perhaps the main ones are the following:

  • - the word "Basic" has been added to its name
  • - in the modules of the "Organizations" directory and the "Full" exchange plan, a ban on entering new elements has been added (we'll go into more detail below),
  • - some modules are supplied without source code

The basic configuration can be opened using the PROF platform. There are no restrictions from the platform in this case. If an enterprise using the basic version wants to switch to PROF, then the transition is carried out in 2 stages:

  • - a HASP key or a “PROF” license is installed on the computer, after which the technology platform will operate in normal mode (there are no more restrictions on the platform side, only restrictions on the configuration side apply)
  • - the configuration is updated to the PRO version.

However, if in specific case configuration restrictions are insignificant (only one organization, etc.), then you can continue to use the basic version of the configuration.

This makes sense if it is necessary to preserve the ability of the "base" platform to open the infobase. (When opening the PROF configuration with the platform both in Enterprise and Configurator modes, as well as installing updates from 1C in the PROF Configurator, the “basic” version attribute of the information base is retained, i.e. it can be rewritten to the computer where the platform is running in "basic" mode, and it will open normally.).

Some basic configurations have additional restrictions specifically for this mode. For example, “accounting basic edition 2.0” cannot post documents if more than 1 user is working with the database.

Limitations of basic versions

The list of limitations of the basic versions is outlined in the documentation; it is also on the boxes. But it is written very sparingly, so let’s dwell on it in more detail.

1. Only one user can work with one infobase at a time

A platform operating in “basic” mode always opens the information base exclusively (the PROF version establishes exclusive mode only in certain cases (deleting marked objects, etc.)). There are no restrictions in the configuration.

The limitation concerns only the possibility of simultaneous operation, it is possible to create several users in one database. That is, just like in the PRO version, there is a list of users who can be assigned different rights. Users can work at different times (a salesperson works with the software during the day, an accountant works with the software in the evening, each has their own rights).

2. In one information base you can keep records of only one organization.

When you try to write a new item to the "Organizations" directory, you receive a warning about restrictions in the basic version. This is a configuration limitation and is present regardless of the operating mode of the platform.

If you are using the basic version and need accounting for several organizations, then you need to create a separate information database for each. Of course, if 2 of these organizations have background information, for example, a general nomenclature (the first, a wholesale company, sells goods to third-party buyers, as well as the second company, a store), then the PROF version is preferable. But this does not mean at all that in the basic version you will have to do double work. Items can be created in one database, uploaded to a file and loaded into a second database.

Please also note that in PROF versions there are no standard “intercompany” documents. That is, the sale of goods from one own company to another is still documented in two documents and not one, regardless of the version used (basic or PROF).

The basic Small Firm Management (SNF) configuration stands out. You can run two organizations in it. Apparently this is due to the fact that, unlike Trade 10.3, the UNF does not have the ability to assign the “Reflect in accounting” attribute to documents. Therefore, if the UNF is used in conjunction with accounting, then in addition to the real ones, as a rule, create another organization - for transactions not reflected in accounting. In the settings for exchange with accounting, the upload of documents only for the main organization is indicated.

3. Configuration changes are not supported, can only be applied typical configuration and install its updates.

Upon first reading, this paragraph can be understood as the absence of the “configurator” mode (and as we understand, 1C without a configurator is like beer without vodka). Fortunately, this is not the case. The configurator is the same as in the PRO version.

What is missing? It is the possibility of changing the configuration. It is “under support, the supplier object cannot be edited” and cannot be “removed from support / enabled modification” in the “basic” mode of the platform. Also, in the “basic” operating mode of the platform, the configurator menu lacks functions for working with storage and configuration delivery. (But frankly, this is clearly not the needs of small businesses).

Everything else is the same as the PRO version:

  • - you can view the configuration, including forms, layouts and module texts
  • Create and modify external reports and processing

    Connect external reports and processing to the configuration, incl. as printed forms and fill processing tabular parts(which for the user is indistinguishable from inserting them into the configuration itself)

  • - use a debugger, both for external reports and processing and for analyzing the operation of the program. If something does not work as it should, you, just like in the PRO version, set breakpoints and determine the reason - incorrect user actions or a configuration error.

The “basic” configuration can be removed from support in the “PROF” platform, but after that it cannot be opened by the “basic” platform.

4. Client-server mode is not supported.

Client-server mode is needed where at least 10-30 people work (depending on the curvature of the configuration used). In the basic version, the number of users is limited to one person, so this limitation is not fundamental

5. COM connection and Automation server are not supported.

COM connection and Automation server - built-in Windows tools interactions between different programs. Allows, for example, to receive a list of Outlooka contacts, etc. from 1C. They are mainly used for data exchange.

Note: the limitation means that you cannot run 1C this way. You can access other objects from basic 1C via a COM connection.

This is a limitation of the "base" platform. When you open the “basic” configuration “PROF” with the platform, everything works. (By the way, in basic configurations there is an external connection module (non-empty)).

You can do without running 1C in external connection mode; all standard data exchange tools work through files (or have 2 operating modes - through OLE and through files). Own processing Of course, you can always write it as needed. In general about this limitation no need to worry.

6. The operation of distributed infobases is not supported.

This is a configuration limitation; it concerns the “Full” exchange plan, into which it is prohibited to introduce new nodes. In “Salary and HR Management”, in addition to “Full”, this is how the “By Organization” exchange plan behaves. That is, it is impossible to organize a RIB built into the configuration means.

Everything else works completely, including:

  • - data exchange between different configurations (Trade Management - Accounting, Salary and HR Management - Accounting), etc.
  • - upload-load with built-in processing “uploading data into an identical configuration”
  • - data exchange with third party systems(“bank-client”, etc.)
  • - own-developed exchange tools, for example, uploading a product catalog to the company’s website and downloading orders from the website.

Update dated 01/07/2014. About the configuration of Trade 11 basic.

1C has such a product - Trade Management 8 basic. Users who purchased it (as well as the PROF version) can actually use 2 configurations - ed. 10.3 et ed. eleven.

For the 10.3 base edition, everything described in the article is correct. But in ed. 11 basic we see fundamental differences.

  1. The entire configuration is supplied without source modules.
  2. A large number of functions are not available. More details about this http://1c.ru/news/info.jsp?id=18857 and there is a section on functional limitations.

The inaccessibility is artificial - the configuration itself is almost the same as PROF. Software restrictions. For example, in the list of differences from PROF we see that working with an address warehouse is not supported, but the document “Selection and Placement of Goods” specific to it is available in the basic configuration, although it will not be possible to use it.

And regarding delivery without texts. The 11th trade product is, of course, innovative. But the price to pay for innovation is, of course, stability of operation, which is inferior to the 10.3 edition. Therefore, the actual (due to the lack of module source codes) impossibility of using standard debugging tools for this configuration seems to be a big drawback. Because Without them, it’s not easy to figure out where the user’s error is and where the developer’s is.

I think everyone can draw their own conclusions here. I will only say that Trade 11 basic stands apart among configurations and this must be taken into account.

Conclusions:

In a situation where the program has only one user (or 2-3, but working at different times), and the budget is limited, it makes sense to think about purchasing the basic version. You can switch to PROF at any time, the money paid will be counted, and you will save on updates.

For example:

1C Accounting PROF + updates (ITS at TECHNO tariff) for 3 years will cost almost 50 thousand rubles.

And the basic version is 3.3 thousand rubles, i.e. almost 16 times cheaper.

For configurations requiring constant update, such as “Enterprise Accounting” or “Salaries and Personnel Management”, the basic version will cost you even less than unlicensed copies. Don't believe me? Then let's do the math.

A disk a la “Everything for Accounting” can be bought on the market for 200 rubles. It seems to be very cheap. But the program needs to be updated. At least once a quarter, before submitting reports. And after a year even 2 times, because... different annual reports are submitted at different times, and 1C usually releases updates shortly before the deadline (since changes to the form due in March may be released in February) and you most likely will not prepare the reports in advance. Over 3 years this is 15 (4+1) * 3 disks, each again 200 rubles. Once a year, some form not related to reporting changes (either an invoice, or a TTN, or something else). This is 3 more discs, again 200 rubles each. Total expenses are 200 + 3,000 + 600 = 3,800 rubles, and the license is 3,300 (the price recommended by 1C, if you search you can find it cheaper). As you can see, there is no savings, but all the problems associated with the lack of a license are obvious (no documentation, no technical support, and the update released a couple of days before the report is submitted will not immediately appear on the trays).



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