If you are encountering an issue where access to a specific site is failing and a message appears in your browser, there is a reasonable explanation for this. The causes and solutions to the problem are given in this article.
SSL TLS protocol
Users of budgetary organizations, and not only budgetary ones, whose activities are directly related to finance, in interaction with financial organizations, for example, the Ministry of Finance, the Treasury, etc., conduct all their operations exclusively using the secure SSL protocol. Basically, they use a browser to do their work. Internet Explorer. In some cases - Mozilla Firefox.
SSL Error
The main attention when carrying out these operations, and work in general, is paid to the security system: certificates, electronic signatures. Used for work software CryptoPro current version. Concerning problems with SSL and TLS protocols, If SSL error appeared, most likely there is no support for this protocol.
TLS error
TLS error in many cases it can also indicate a lack of protocol support. But... let's see what can be done in this case.
SSL and TLS protocol support
So, when you use Microsoft Internet Explorer to visit an SSL-secured website, the title bar displays Make sure ssl and tls protocols are enabled. First of all, you need to enable support for the TLS 1.0 protocol in Internet Explorer.
If you are visiting a website that runs Internet Information Services 4.0 or higher, configuring Internet Explorer to support TLS 1.0 helps secure your connection. Of course, provided that the remote web server you are trying to use supports this protocol.
To do this in the menu Service select team Internet Options.
On the tab Additionally In chapter Safety, make sure the following checkboxes are selected:
- Use SSL 2.0
- Use SSL 3.0
- Use SSL 1.0
Click the button Apply , and then OK . Restart your browser .
After enabling TLS 1.0, try visiting the website again.
System Security Policy
If they still occur errors with SSL and TLS If you still can't use SSL, the remote web server probably doesn't support TLS 1.0. In this case, you must disable the system policy that requires FIPS-compliant algorithms.
To do this, in Control panels select Administration, and then double-click Local Security Policy.
In Local Security Settings, expand Local policies and then click the button Security Settings.
According to the policy on the right side of the window, double click System cryptography: use FIPS-compliant algorithms for encryption, hashing and signing and then click the button Disabled.
Attention!
The change takes effect after reapplying local politics security. Turn it on and restart your browser.
CryptoPro TLS SSL
Update CryptoPro
One of the options to solve the problem is to update CryptoPro, as well as configure the resource. In this case, this is working with electronic payments. Go to Certification Authority. Select Electronic Marketplaces as the resource.
After launch automatic settings workplace, there will only be wait for the procedure to complete, then reload browser. If you need to enter or select a resource address, select the one you need. You may also need to restart your computer when setup is complete.
When opening one fairly well-known website in the Mozilla Firefox 62.0.3 browser using the secure HTTPS protocol, I encountered the following error:
Error when establishing a secure connection
While the page was loading, the connection to www.site.ru was interrupted.
The page you are trying to view cannot be displayed because the data received cannot be verified.
Please contact the website owners and inform them of this issue.
In English version Firefox error sounds like this:
Secure Connection Failed
The connection to www.site.ru was interrupted while the page was loading.
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
However, this site opens normally in other browsers (Chrome, Edge)
This problem is due to the fact that the site owners are using an outdated version of the certificate, which when trying to install HTTPS connections with the site requires using the old insecure version of the TLS protocol. In this case, you need to contact the site administration and ask them to update the TLS version. It is clear that this is not always possible.
You can check the supported TLS version for a site using the online tool https://www.ssllabs.com/ssltest/. Just specify the name of the site (domain) whose certificate you want to check and start scanning.
After scanning is completed (takes a few minutes), go to the section Configuration.
As you can see, in my case the certificate does not support TLS 1.3.
To open such a site in new versions Mozilla browser Firefox, you will have to lower the security level required to establish a secure connection.
Advice. Possible parameter values and corresponding protocol versions:
0 – legacy SSL 3.0
1 – also legacy TLS 1.0
You can check the TLS protocol version your browser uses at https://www.howsmyssl.com/. When security.tls.version.max = 4, it should display the caption.
Your client is using TLS 1.3, the most modern version of the encryption protocol. It gives you access to the fastest, most secure encryption possible on the web.
When you change the security.tls.version.max value to 3, the verification page will indicate that your browser is using TLS 1.2.
To avoid switching to a less secure version of the TLS protocol for all sites, you can add the required sites to the security.tls.insecure_fallback_hosts list.
When using new products from Sberbank, you can improve and simplify your own life much faster. With the advent of the Internet, many questions began to arise: how can one work through the network? If people need to deliver papers or reports, do they have to be on the road most of the time? No, it won't happen that way. So Sberbank specialists suggested using new technologies that allow you to work at a computer and perform absolutely all payment calculations and data transfers online.
When using the Sberbank Business online system, problems may arise. unexpected problems. Most often, this is a possibility that users are unable to connect to personal access. Why is it impossible to connect? This question has a simple answer - misreading the instructions. If the system did not work for absolutely all users, then one could say that this is the wrong model or, even worse, a flaw of specialists. In order to find the right opinion, it is worth familiarizing yourself with many materials. The problem is that people do not understand how to correctly install the Online Business system from Sberbank.
Online TLS connection errors
Many structures work with it, and their turnover Money over the course of one day amounts to more than one thousand rubles. That is why problems that arise should be resolved immediately. You must understand that the operating system and hardware of your computer must meet the requirements. It is in this option that everything will work one hundred percent. If connection problems arise, TLS connection error messages with various variations may appear: TLS connection error 0140, 0070 (error 401 for users of the regular version of Sberbank online) and others.
To do everything correctly, it is better to use the services of a specialist, because you understand little about the system. Yes, this may seem strange. But most users abandoned the system only because they could not install it. But will you pay attention to operating system there should not be a single mistake in it and only then everything will be in order. Of course, if you always want to enter an SMS with a code, then you don’t have to install anything on your computer.
When checking the certificate store yourself, check the expiration date of the electronic signature. If electronic signature has expired, check the primary connection certificate. If the electronic signature has expired and the primary connection certificate has expired, you will need to replace the token. TLS connection error with code 0070 - most likely the user should update the firmware or their certificate. If TLS problem connection appears with code 0140, check the expiration date digital signature. It may be outdated and you need an update.
The Business Online system, implemented by Sberbank of the Russian Federation, is becoming increasingly popular among entrepreneurs. This is not surprising, because... it is very convenient in that it makes it possible to transfer funds in a matter of minutes without much difficulty directly from your workplace, without visiting a bank office, manage accounts and fill out payment orders. looks like with address bar (red line highlighted)
Unfortunately, as elsewhere, errors sometimes occur in the system; you need to be aware of them and be prepared to solve problems.
It is impossible to foresee absolutely everything, however, it is possible to systematize the most common mistakes, many of which can be overcome on your own.
- Error: incorrect login or password. If a similar message appears on the screen, it means that perhaps you really made a mistake when entering this data.
Solution to the problem - try reloading the page, click on “Login” and enter your login and password again, while being extremely careful, very often users enter a login or password with a space at the beginning of the word and the system sees them as incorrect.
- Error 401 often occurs for users when logging into both Business Online and the regular version of Sberbank Online.
Before filing a complaint with technical support, check your computer again; this often occurs due to problems with the user’s computer.
- Perhaps your browser or OS version is outdated, perhaps your antivirus is blocking your login, or your program has crashed. Or maybe the problem is that you clicked on some extra button when logging in.
- Solution to the problem - try to fix it yourself: carefully re-login without clicking unnecessary buttons, if necessary, update your browser or add the Sberbank Online website to the anti-virus exclusion list.
- A control error when creating payment orders occurs when the system checking the document actually finds inaccuracies or incorrectly filled in fields. The detected errors lead to the fact that document being created becomes irrelevant and the system informs the user about this.
Solving the problem - double-check the document again, correct all errors, edit incorrect field values, and only if after another attempt the document fails control again, contact Sberbank Business Online technical support
- If the message “Internal Server Error” appears, do not worry, this problem did not arise on you, but on the financial institution’s server and, most likely, specialists are already looking into it.
Solution to the problem - report the error to the Sberbank support service and calmly wait for them to solve their problem themselves. Sometimes the wait lasts several hours, in especially severe cases it can last for several days.
The following errors may occur for those users whose identification is carried out using additional parameter– digital signature. When using the Business Online banking service, they may sometimes experience the following problems:
- TLS connection error with code 0070 - most likely the user should update the firmware or their certificate.
- The solution to the problem is more full information you can find it on the Sberbank website in the “Small Business” section or by contacting technical support.
- The message “TLS connection error” with code 0140 appears on your screen. Sometimes the problem may be a program failure, sometimes it may be that the time during which your signature was considered valid has expired. In addition, check all the fields you fill out; perhaps some of them are filled in incorrectly.
Most likely, your digital signature has expired and needs to be updated; if the signature is still valid, check that the fields are filled in. Be sure to contact Sberbank technical support and report in detail about the error and your actions before it.
Never forget about the main thing - at the slightest suspicion of fraud, immediately terminate the session and urgently call Sberbank.
TLS connection errors in Sberbank Business Online is a problem that users of the system sometimes encounter. Lately remote control banking has become very popular. Many companies and private enterprises have appreciated the convenience of the service: now there is no need to waste time visiting the bank, and managing accounts and filling out payment orders can be done right in the office at your desk. As with any system, malfunctions are not uncommon. This cannot be avoided. It's better to know in advance possible problems to easily deal with them.
The operation of any service is inevitably associated with the presence of isolated connection difficulties It is impossible to foresee all errors in work, but there are the most common ones, which in most cases can be eliminated independently.
- Incorrect login and password entry. Such an inscription on the monitor indicates that the login and password were indeed entered incorrectly. The solution to the problem is simple: reload the page, log in again, but be very careful about specifying your ID and password.
- Error 401. It appears during login. The reason may be the operation of the computer itself ( outdated version OS or browser, blocking by antivirus or ordinary failure). The solution is as follows: update your browser, install the Business Online bank service in the anti-virus exclusion list, or simply log in again.
- Control error. Occurs when generating a payment document if there are errors in filling out. The system automatically accepts the document as irrelevant. To eliminate this problem, it is worth re-checking all the data entered in the fields of the document, correcting inaccuracies, and re-installing the “payment” check.
- Internal Server Error. There is no need to worry at all and wait for a while: all server failures are handled by bank specialists. It is enough to report this to the technical support service.
This article contains the most common problems in bank services and ways to resolve them. Problem number 0100
TLS connection error 0100 Sberbank Business Online warns about problems with the certificate. When logging into the system, a procedure is performed to verify and confirm its authenticity. The bank server checks the authenticity of the certificate, the validity period, and compares the URL with the specified address in the certificate.
TLS connection error 0140
There can be several reasons for this problem. Of course, this could be a simple program glitch. But most often this is due to the use of an electronic digital signature. It is a user identifier and is used when approving various documents. Most likely, the signature may have expired and is therefore outdated and not valid. To do this you need to update it. If the validity period has not yet expired, you need to check that the fields are filled out correctly. You may need to install Capicom to attach a digital signature. In any case, you need to react quickly and contact the bank’s technical support service for help, having previously indicated the code and actions that preceded the occurrence of the error. To avoid similar problems in the future, you need to know when the signature period expires.
You can check this in the certificate store. The replacement should be carried out in advance: during the renewal of the certificate, situations may arise in the work when you need to urgently sign any payment documents.
Users often encounter difficulties when working with bank services Problem number 0160
If the message “TLS connection error 0160” appears on the screen in the Sberbank system, this indicates that the service was unable to verify the authenticity of the client certificate. This can mean one thing: the PIN code has expired. The solution is simple - contact a banking institution to obtain a new token and PIN codes.
Conclusion
Many business structures work with the Sberbank Business Online program, and cases of TLS connection errors are not uncommon. Since the cash flow of many companies is significant, the decision to fix the problem should be made immediately. We cannot hope that this is an ordinary system failure. This could be as bad as a server problem. But most often this occurs due to a mismatch of the requirements for the technical equipment when connecting to the program. You should take the software seriously so that similar problems do not arise in the future. In any case, to speed up the solution this issue you should contact the service immediately technical support banking institution.
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