This article will tell users about solving the problem with the well-known store Play market from Google when an error is written when logging into an account is not completed. When entering this store, an error may occur that has the name: "You need to log into your account." What does it mean given error How to solve the problem with entering the Play Market? It is these problems that will be considered in our article.
It should be noted that the operating system android phones, as well as the installation and regulation of applications, is directly linked to your profile on Google. Any actions performed by you will be recorded on the server of this company. In case of loss of connection with the Google account, the synchronization process is not possible, thereby restricting access to the Google Play Market.
Option 1.
First of all, we need to go to "Settings", then select the "Applications" tab in the menu.
The next step is to search for the Google Play application we need, then select it. Before us open the properties of Google Play.
Next, we will need to click the "Clear Cache" button. After that, we find the button "Erase data" and click. We reboot the phone, go to the Play Market to check its functionality.
Option 2.
If it is not possible to get into the Play Market, using the first solution to the problem, we should go to the "Applications" tab, perform exactly the same actions that we performed in option No. 1, but with several differences. Here we need to find not only Google Play, but also delete the cache and erase data from other programs. Among them: Google Play Services, Google Services Framework. After completing these steps, you should go to the "Settings" Android, go to "Accounts and sync".
Here you need to click on it. We will be thrown into the synchronization settings settings. In this menu, you will need to remove all the checkmarks.
The next step is to exit "Sync Settings" and restart our phone or another mobile device by using a dedicated on/off button. Next, go to the profile properties after loading the phone. Here you need to check the boxes as it was before the above step.
Here, Android may notify you about synchronization errors, but you should not react to this. We reboot the smartphone, go to the menu and test the functionality of the Google Play Market.
Option 3.
The most extreme solution to the problem. Here we need to make full reset smartphone settings, returning the factory settings. During this procedure, complete removal all user data, the profile itself and complete cleaning mobile device. To save the necessary data, you should resort to the method - backup. You need to go to "Settings", find the tab " Backup and reset."
But before that, everything worked fine, and authorization in Google was completed.
A similar failure can occur both out of the blue and after the next update. Android systems. There is a problem with Google Mobile Services.
How to fix the crash yourself
Any user, even a beginner, can fix the above error. To do this, three simple steps, each of which in a separate case can independently solve your problem.
Deleting a Google account
Naturally, a complete removal account We don't need Google here. We are talking about disabling a local Google account on a mobile device.
To do this, in the main settings menu of the Android device, select the "Accounts" item.
In the list of accounts linked to the device, select the one we need - Google.
If the device is logged into not one, but two or more accounts, each of them will have to be deleted.
To do this, in the account synchronization settings, open the menu (ellipsis at the top right) and select the "Delete account" item.
Then we confirm the deletion.
We do this with each Google account associated with the device.
Then just re-add your "account" to the Android device through "Accounts" - "Add account" - "Google".
After performing these steps, the problem may already disappear. If the error is still there, you will have to move on to the next step.
cleaning Google data play
This method assumes complete erasure files "accumulated" by the store Google Apps Play during his work.
To clean up, you first need to go to "Settings" - "Applications" and here find the well-known to us Play Store.
Now click on the "Erase data" button and confirm our decision in the dialog box.
Then it is advisable to repeat the steps described in the first step, and only then try to install again desired application. With a high degree of probability, no failure will occur.
Removal Play updates Market
This method should be applied if none of the above options for fixing the error has brought the desired result. In this case, the problem most likely lies in the Google Play service application itself.
Reverting the Play Store to its original state can work great here.
To do this, you need to open the app store page again in "Settings".
But now we are interested in the "Disable" button. Click on it and confirm the deactivation of the application in the pop-up window.
All you need to do now is turn on the Play Store and install the updates again.
Now the problem should be gone. But if it still bothers you, try restarting your device and repeating all the steps above again.
Checking the date and time
In rare cases, the elimination of the above error comes down to a banal adjustment of the date and time of the gadget. Failure can occur precisely because of incorrectly specified time parameters.
Therefore, it is desirable to enable the "Network date and time" setting. This allows you to use the time and current date data provided by your carrier.
Clearing the cache
The connection to the server cannot be established, although the Internet on the device is stable and the date is set correctly. The first thing to do is to clear the cache of the Play Store applications and Google Services play.
To do this, go to the system settings in the "Device" item and select "Applications". We find the Play market and sequentially press:
stop;
erase data;
clear cache;
remove updates.
clear cache google play
We carry out the same actions for the Google Play Services application.
Just like in the Market application, click stop, delete data and clear the cache
We reboot the device and try to go to the Play Market. If the connection to the server still fails, try the next step.
Disable sync
Due to a synchronization error, the app store is also unable to connect to the server correctly. To turn it off, go to the device settings again, move to the "Accounts" item, select Google.
Turn off all synchronization and reboot the device. We go back to the account and turn on the synchronization back. An error may appear, but we do not pay attention to it and try to go to the Play Market.
To disable, uncheck all boxes.
It is important to turn sync back on. Due to its absence, there may also be problems with the Market.
If there is still no connection to the server, go to the next step.
Deleting a Google Account
This step can help in some cases, and if games and other applications are not tied to it, you can try using this method to fix the server communication error.
In order to delete an account you need:
go to Settings;
Accounts;
click on the email address;
call context menu button on the front of the phone (next to the Home and Back buttons), in some phones the context menu is called up by pressing the button with three dots in the upper right corner of the screen;
choose delete account.
If the problem persists, you can reinstall the Play Market. For this:
open tinctures;
applications;
select the Play Market;
stop;
click uninstall updates;
erase data;
remove from default startup;
download the application with the .apk extension;
go to the file manager of the device;
run the file;
after installation, open the Play Market and enter your username and password.
The app should work.
Important. Since the Market is embedded in the system and its removal is not expected, it is not on the official website of Google Play, so you will have to download it from third-party sources. Use only reliable and safe sites to secure your device. latest version Play market can be found on the w3bsit3-dns.com resource and the like.
What else can be done
If the connection with the service has not been established, despite all the actions taken, you can download applications remotely. Go to the Google Play website from any browser and log in with your account.
The interface is almost the same as the application, by selecting desired program, click install, after a while it will appear on your device. You can access the site from a computer, phone or tablet. The main thing is that the accounts on the device on which you want to install the application and on the site match. That is, if you use several accounts, for remote installation you need to make one active.
And the most radical option is to reset the device to factory settings. But at the same time, all user data is deleted: downloaded applications, photos, music, contacts, etc., the smartphone or tablet will return to the state as when buying.
The following helped me:
Disable Google Services Framework
The path I took:
Settings - Applications - Google Play Services - Storage (at the very bottom)
A new window has opened
About the app
Google Services Framework
Click "disable"
And all the messages no longer appear ...
I have an android 6.0 tablet
Since the system freezes quite often on Android, it is necessary to reboot the device.
In addition, this will allow you to troubleshoot not only Google Play, but also bugs in other applications.
Reset Google settings Play market
The play market application on the tablet may not work due to a large amount of unnecessary information, therefore, you should reset the settings using the following steps:
go to the settings of your device;
select the "Application Manager" or "Applications" section in the settings menu;
select Google Play Market;
after opening the control window, click on the "Erase data" or "Clear cache" button.
Removal Google updates Play market
As in the first method, you need to go to the settings menu, select the "Applications" or "Application Manager" section, in which click the "Delete updates" button, which will lead to the start state of the play market.
Resetting the Google Play Services app
In order to achieve the functioning of the play market, it can be useful to reset the Google Play Services settings. To perform this operation, you must perform the following steps:
go to the "Settings" of your device;
select the section "Application Manager" or "Applications";
in the selected item "Google Play Services", by clicking, go to the application menu, and then click the "clear cache" button.
These troubleshooting options for logging into the Play Market help mail in 100 percent of such problems. If there is no reaction to the actions performed, you are faced with a problem of a different nature, for example: a network, a problem with the Internet. Here the best option verification will be using a different Internet network by logging in from anywhere, cafes or friends.
All applications, music and games are mainly downloaded from the official Google Play service, which is constantly updated with new products from various developers from around the world. It turns out that the only source for downloading updates and applications is Google Play.
What to do for those users who do not go to the Play Market and write there is no connection or a connection error? You can, for example, download files via a computer and then install them on your smartphone, or try to solve this problem!
In this article, we will analyze the main reasons due to which such an error appears and how to fix them.
1. Check if the entered date and time are correct
One of the common causes of incorrect operation or complete failure Google's work Play is the incorrectly set time and date in the smartphone. Go to the settings and set them manually or synchronize via the Internet. Do not forget to specify your time zone in the settings there.
2. Internet connection
Oddly enough, but another common reason may be the banal lack of Internet on your smartphone. There may be several reasons for this:
- You are in an area where there is no internet access.
- Your SIM card is not connected to the appropriate tariff or there are no funds to connect to the network.
- Not activated on phone Mobile networks» or incorrectly configured APN access points to access the Internet.
- The router or modem, if it is in your house, does not work correctly.
If everything is in order with your router, the Internet is turned on on your smartphone, you are connected to a wireless access point or are in the network coverage area, then proceed to the next step!
3. Reboot the device
Sometimes the cause can be fixed only by restarting the smartphone. Just restart it and check if the Play Market is working. This often happens when busy. random access memory phone, a large number of simultaneously open applications and running services, incorrect launch of the Market.
Another reason why it doesn’t go to the Play Market is updates! As a rule, updates for all programs and games are automatically downloaded on Android if this is set in the system parameters. You only need to uninstall the latest updates.
- Go to the "Settings" item of your phone and select the "Applications" tab there.
- Next, in the general list, find Google Play and click on this tab.
- The screen will display full information About the program. At the top of the screen, find "Uninstall updates" and click it.
If uninstalling updates does not help, you can try resetting all settings for a specific application, namely the Play Store.
- You, as in section 4 of this article, will need to go to "Settings" and click on the "Applications" tab.
- Find the required application in the general list and click on it.
- Now click on "Erase Data". Once the operation is completed, click on the "Clear Cache" item.
As practice shows, in most cases this way helps many users solve the problem with connecting to the service from Google.
6. Reset Google Play Services App Settings
There is another service that is responsible for the correct operation of the Play Market.
- Go to "Settings", as usual, select "Applications" and in the general list find "Google Play Services" and click on it.
- Here, click the "Clear Cache", "Clear Data" tabs and check if the service is working.
7. Activating the Google Accounts service
Sometimes, for unknown reasons, the Google Accounts service is disabled on the smartphone, and therefore there are various problems when synchronizing data, connecting to mail, Market. To solve this problem, go to your phone's settings and go to the "Apps" tab. Next, in the general list, find "Google Accounts", click on it. Make sure it's included!
8. Activate "Download Manager"
As with Google Accounts, you will need to activate the download manager in the Android operating system. Go to the list of applications, select the required service and activate it.
9. Reset Android settings
None of the above methods help? In this case, you need to do a full reset of your smartphone! Please note that when you roll back to the factory settings, all data will be deleted, both individual files and entries in contacts, messages and other information.
Working with the hosts file
Another way to help you solve the problem with Google Play is to check the hosts file. As in the operating room Windows system, the Android system has separate file, which contains the settings network connections and restrictions. Use any file manager and go to /system/etc/ directory. Find there host file and open it. Delete all entries except localhost and default IP address.
Additional ways to solve the problem
View the general list of applications and games that are installed on your smartphone, be sure to check what rights are available to each of them. Some programs may have rights to block access to Google Play, for example, so that the system cannot check for a license if the application was downloaded and installed with a cache from third-party resources.
As you can see, if your phone does not enter the Play Market and it says “no connection” or “connection error” on the screen, there can be dozens of reasons for this! Always try to create backup copies of the operating system and files stored in the phone and on the SD card, so that at any time you can do a full rollback to the factory settings and at the same time not lose important information!
If, after reading the material, you have not been able to solve the problem in any of the ways described, leave your question in the comments, and we will try to help you in this matter!
Recently, a very common problem for users when starting a download from the Google Play Market is the error “You must enter Google account". We will tell you what such a synchronization failure means and what needs to be done to fix it.
This error prevents you from activating your account, even if you enter the correct account and password. It is most likely that this sync failure occurred after recent Android updates that may have contained broken code, or due to a Google services failure on the phone. In any case, you need to do a few resets that will help clear the error.
It’s rare, but it still happens that the error says “You need to sign in to your Google account” in the Play Market occurs due to a failure of the date-time settings. Go through and make sure that these data on the phone are set correctly.
It is advisable to put down automatic detection time. If everything is in order with the temporary settings, but you cannot enter the Market, proceed to the next steps.
Deleting data about the Play Market application
To reset all information about Google services, you need to go to the Application Manager and open the information about the Play Market, Google Play Services and Google Services Framework one by one (tab All). For all three applications, we perform standard ones - Clear cache and data, Stop and disable. Restart Android and check.
If login failure persists, then delete updates for Play Market and Google Play Services. This step removes the error for most users.
If the previous step did not help, swipe resynchronization google account on android. To do this, open Settings - Accounts (on different devices may have different names). Select Google from the list of accounts and open it.
Click on your account, thereby going to its settings. Uncheck from all elements and select the function in the upper right corner "Delete account. record". After everything is erased, reactivate your account and check the boxes.
If the error "sits deeper", then you have to do reset devices to factory settings. There is a lot of information on the net on how to do this. And at the end, a complete and visual video instruction on all the above methods.
Play Market is a convenient online store for smartphone owners with operating system Android. Applications, movies, music - everything is collected in one place and is absolutely safe. But often when you try to download the desired program or game, the message “You need to sign in to your Google account” appears. Why does it occur and how to remove it so that it no longer irritates? Consider possible ways.
Why is it important to solve the problem?
If the problem is not corrected, you will not be able to:
- Download and install games and applications;
- Download movies, music, series, books.
- Update games and programs installed on your smartphone.
First, try restarting your phone. If nothing has changed, follow each of the steps below in sequence.
Deleting data and clearing the cache
uninstalling play store update
Don't be afraid to delete installed update. After some time, the system will again offer to download it or do it automatically if the permissions for this are set in the settings (for example, automatic download when connected to a Wi-Fi network).
Sequencing:
Removing/adding an account
If the message "You need to sign in to your Google account" does not disappear - use more effective way- deleting a google account. Before starting the operation, back up your important data so that you can restore it from the cloud storage later. IN automatic mode not all information is saved.
Account deleting:
To add an account back, in the same place in the "Settings" go to the "Accounts" section and click "Create an account" - Google. Wait for verification and automatic download data from backup. Make sure the Internet is turned on, otherwise an error will appear. After that, go back to the application and try downloading again.
Account management is available in the settings. Select "Google Services", click on "Google Account". A page will open in front of you, from which you can go to desired section. The main one related to logging into your Google Play account is “Security”. Here you can change your password, set a security code, choose an identity verification method, view a list of devices, etc.
Login
If the system requires you to sign in to your Google Play account, then you need to do so. During the account creation process, you created a username and password. They must be entered. The problem is that few people remember this data, so it needs to be restored.
Restoring access if the password is unknown:
- Click "Forgot your password?";
- Enter the last password you entered. If you don't remember anything, choose Another Way. It implies restoration by specifying additional information: account creation time, contact email address, etc.;
- Enter the required information and click Next. Receive a verification code or an e-mail - depending on what you have chosen;
- Reset your old password and set a new one. Write it down in a notepad.
Restoring access if the username (login) is unknown:
- Enter a phone number or additional email address;
- Enter the last name and first name that were in the account;
- Enter received on the phone or email code;
- Select the desired username from the list. If it is not there, check the correctness of the entered data and repeat the procedure for a new one.
Create a new account without deleting the old one
You can sign in to your Google Account faster if you make a new one without deleting the old one. Select "Accounts" - "Add" - "Google" in the settings. Click "Create" in the lower left corner.
- Enter your first and last name, click "Next";
- Enter your date of birth and gender;
- Choose an address e-mail box offered by the system. If you don’t like any of them, check the box next to “Create another Gmail address”;
- Create a password, enter it twice. It must be at least 8 characters;
- Read the agreement from the company, which contains information about the collection of data about you and the purpose of this. If you want to change something, select "More options". Click "Accept".
- Click "Next" and wait for automatic authorization.
After that, go back to Google Play and repeat the download or update. In the process of filling in the fields. Enter real information so that there are no problems during recovery.
After the changes have been made, logging into your Google Play account and further downloading the necessary files should go smoothly.
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