Currently, among Internet users who make online purchases, there are mixed opinions regarding the work of the national postal operator FSUE Russian Post. Reviews are polar: some customers assess the quality and delivery conditions as satisfactory, while the second part of customers are dissatisfied with the work of Russian Post. A number of the listed shortcomings are to some extent objective in nature, but in many ways the negative experience is due only to ignorance of postal rules.
This article is intended to help you, the readers, understand the nuances of the Russian Post and easily track your mail items.
Why Russian Post?
Regardless of which country the postal item was sent to you from, its delivery throughout the territory Russian Federation will be produced by Russian Post. This is the basic operating principle of the operators of the Universal Postal Union. Just as in the country of departure the parcel is accepted and sent by the national operator, in the country of receipt it is transferred to the local national operator (in our case, this is Russian Post).
Russian Post and EMS
EMS – international express delivery. Full name – Express Mail Service.
On the territory of the Russian Federation, express delivery is carried out by a subsidiary of the Russian Post - EMS Russian Post.
The operating procedure of EMS Russian Post, as well as the operating procedure of Russian Post, is regulated by international standards.
Similar to delivery international parcels postal operators of the countries also provide express delivery. For example, if a parcel was sent from the UK to the Russian Federation with express delivery, then in the UK it will be accepted by the Royal Mail ParcelForce EMS service, and at the border of the Russian Federation it will be accepted by the Russian Post EMS service.
Postal tracking
All international postal items can be divided into two groups:
- with traceability (registered);
- non-traceable (not registered).
In order to figure out whether a specific mail item will be tracked, let's go a little deeper and figure out how they are classified:
small packages and correspondence – weight up to two kilograms;
parcels – weight over two and up to 20 kilograms.
Parcels are always registered and therefore always tracked.
With small packages the situation is more complicated. At the discretion of the sender small package may or may not be registered. In the second case, neither the buyer nor the sender will be able to track his movement.
It is important to note that the vast majority of purchases made online are sent as a small package. You can track your parcel (small package or regular parcel) on our website.
Tracking number/track number
All registered mail items are required to be assigned a tracking number.
For shipments within the territory of the Russian Federation (both the recipient and the sender are located on the territory of the Russian Federation), a number consisting of 14 digits is assigned:
- the first 6 digits are the sender's index;
- the remaining 8 digits are for identifying the postal item.
International shipments are assigned a number consisting of 13 characters, which includes both numbers and letters.
The track number of small packages begins with the letter R, which indicates that they are registered.
The last two letters of the track number serve to designate the sending country.
To track EMS express shipments, a unique identification number is also used, which includes 13 characters (4 Latin letters and 9 numbers), the first letter of the track number is always “E”.
Let's look at examples of track numbers for tracking:
CQ852741963US – parcel sent from the United States of America;
RJ852741963GB – small package sent from the UK;
RA852741963CN – small package sent from China;
EE852741963 GB – EMS postal item from the UK.
Tracking postal items from AliExpress and Joom
For inexpensive goods purchased on the AliExpress and Joom websites, our own more budget-friendly delivery scheme has been developed.
AliExpress and Russian Post have developed a simplified system for delivering goods, Simplified Registered Mail. The track number for tracking goods sent under this scheme also includes 13 characters (4 Latin letters and 9 numbers):
- the first two letters and shipment data ZA;
- The tracking number ends with the letters LV and HK.
Examples of tracking numbers for shipments from AliExpress:
ZA852741963LV;
ZA852741963HK.
Joom, together with Russian Post, also uses its own more economical delivery scheme - Joom Logistics. The track number for shipments from Joom starts with the letters ZJ and ends with HK.
For example:
ZJ852741963HK.
The peculiarity of tracking parcels sent using a simplified system is that, in fact, only 3 states are recorded for each parcel: sent, ready for delivery and received.
Even if you have a track number, it is not possible to track the delivery route of such a parcel.
Parcel delivery times
The delivery time of a postal item is largely determined by the delivery method (express or regular), the location distance of the sender and recipient, as well as the system (under the simplified system, parcel delivery takes much longer).
On average, the delivery time for parcels ranges from 3 to 60 days.
Difficulties in tracking international shipments and shipments within the Russian Federation
Today the registration and tracking system postal items is still being finalized.
Most postal items have a composite delivery route, i.e. the shipment must pass through several intermediate points before reaching its final destination. Intermediate points can be sorting centers within the same city, or in different cities or even different countries.
Some of the sorting points of the Russian Post operator are not yet equipped with equipment to record the receipt and further routing of postal items along the route. For technical reasons, such an intermediate point is not recorded in the tracking status. In this regard, buyers may have complaints that the mail item remains at one point on the route for a long time, although in fact its further movement to the next intermediate point was simply not recorded.
Parcel tracking issues
Problems that arise during tracking can be divided into several groups:
1) related to obtaining a tracking number;
2) related to the fixation of intermediate points of the delivery route;
3) related to delivery time;
4) the goods were not delivered.
Before purchasing a product, it is important to read the instructions for delivering the product on the seller’s website. As a rule, the tracking number for tracking the shipment is reflected in personal account buyer immediately after sending the goods or sent by e-mail. In cases where you have not received a tracking number, you must contact directly the seller of the product or the support service of the site itself to resolve the issue.
At the stage of purchasing a product, you need to familiarize yourself with the delivery methods offered by the seller. It is important to consider that simplified budget systems deliveries do not imply recording the location of the shipment at each stage of its journey to the buyer.
In case of violation of delivery deadlines or if the goods were not delivered at all, protecting your rights as a consumer, you can open a dispute on the site where the goods are sold. If this functionality is missing, contact support.
FAQ
When can I receive my domestic parcel by Russian Post?
Delivery will be carried out within 3 working days in major cities of Russia, and delivery to remote cities of Russia - within 5 working days.
What should I do if I lost my tracking number?
You cannot track your package if you do not have a tracking number.
You can find the tracking number from your receipt or invoice.
If you are a buyer, you can find it in your message or email.
You can log into your account to find it on the order page if you ordered something from the e-commerce platform.
What should you do if you have not received your package, but the tracking information shows that the package was delivered from Trackru?
Please make sure your shipping address is correct.
If the address is correct, you need to contact the seller or carrier for assistance.
Brief information about the postal operator of the Russian Federation
Federal State Unitary Enterprise "Russian Post" is a member of the Universal Postal Union, the national postal operator of the Russian Federation, as well as a designated postal operator.
Today it is the only one in the country.
Russian Post carries out activities related to the organization and implementation of national and international postal services. Being a member of the Universal Postal Union, its activities are guided by the set of rules of the Universal Postal Convention, which is concluded between all participants of the Universal Postal Union.
Russian Post provides services for receiving, sending and delivering postal items.
Integration of Russian Post API tracking
TrackRu provides a convenient, individual tracking solution, provides an API interface with more than 600 delivery services, including Russian Post API tracking. Add shipment tracking functionality to your website by connecting to , customers no longer need to leave the portal site to track their orders. They just need to enter the order number and the delivery information is displayed on one page. you will be able to receive:
- current status of all your shipments
- order management via API
- detailed history of the movements of one item or an entire batch
Russian Post provides postal services on the territory of the Russian Federation. This national postal operator not only delivers letters and parcels, but also provides financial services, for example, at Russian Post offices you can pay bills and receipts for utility bills, receive a postal order or pension payments. The Russian Post store offers a wide range of various products that are available directly at post offices or in the online store.
A member of the Universal Postal Union, Russian Post is firmly committed to improving the quality of service and automating the process in its development. Russian Post employees regularly conduct training sessions and internal control activities, which are aimed at developing communication skills, developing the skills of attentive and polite service to each visitor and maintaining High Quality work in every post office.
Parcels and letters from Russian Post are accepted and processed according to international standards. The Russian Post offices process the sending and receiving of both domestic and international parcels. When generated, the postal item is assigned unique code-identifier that will be indicated on the postal receipt. The identification number of parcels in Russia consists of 14 digits, and the tracking number international departure- from numbers and letters of the Latin alphabet. Using this Russian Post parcel number, it can be tracked by both the recipient and the sender.
The service website makes the process of tracking Russian Post parcels quick and convenient. The website also provides tracking of shipments from other countries. You don't need any extra information: you just need to know the ID of your parcel.
How to track a Russian Post parcel
- use the search bar by ID and enter the tracking number of the postal item;
- By registering in your personal account, you can receive information about several shipments;
- save the necessary numbers and subscribe to electronic notifications about changes in the status of the Russian Post parcel.
On our website you can track several tracking numbers at the same time, since all the necessary information will be stored in the “Personal Account” section.
To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since receiving the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel is "the item pre-advised" / "Received" email notification“does not change for several days, this is normal, you can read more by clicking on the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
IN this moment In China and throughout the world, the coronavirus is actively spreading, for this reason air exchange is severely limited and parcel delivery is slower than usual, but as of March 1, 2020, postal exchange with no country has been (completely) suspended.
Don't worry if the status of the mail/order does not change for 1-2 weeks and is in the following condition:
- Treatment
- Waiting to be sent
- Sent to destination country
- Export/Export international mail
- Import / Import of international mail
While the protection is in effect, wait and don’t worry, if the order is not in a hurry, you can even extend the protection period.
Keep an eye on the order protection counter, and if the parcel does not arrive within the time specified in the order details, extend the protection period or open a dispute.
P.S. Do you have anything to add to this section? Write to support@site
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Russian Post tracking of postal items - The Russian Post tracking service allows you to track the entire path of a parcel, its exact location, stages of progress, and the date of receipt at the department, which can be useful in resolving disputes between the buyer and seller.
Russian Post tracking mail items by ID
The addressee is given a check at the Russian Post office by the cashier serving him. It contains data about the postal item, including the identifier, which is indicated in the line - Registered postal item, abbreviated as RPO. To track the movement of a letter, you must indicate it in the appropriate line of the request form.
The interested person must:
- visit the official website of Russian Post by following the link www.pochta.ru;
- enter the identification number in the “Mail ID” field without specifying brackets or spaces;
- Click on the “Search” button.
The system will provide the required information within a few minutes. To email address automated system sends a notice that contains detailed information about the movement of postal items. The service is available only to registered users.
Registration on the telecom operator’s website is carried out by entering your first and last name and address Email, numbers mobile phone.
Track your parcel Russian Post
How it works?
After purchase, the goods are packaged and sent to the post office. There, the parcel is assigned a special track code in which the department index, parcel type, and country of departure are encrypted. If the product was purchased on the AliExpress or Joom trading platforms, then this will also be reflected in the code.
Where to find the tracking number
If the parcel is international, then the track number is usually transmitted to the buyer by the seller. It happens that with an inexpensive order, the seller may not indicate the code due to savings. In this case, the parcel can only be tracked when it enters Russian territory. Here she is assigned a number for domestic directions.
In Russia, a 14-digit digital code is used. It is displayed in the receipt issued by Russian Post when sending the parcel.
Example: 35005145009747
If a parcel, letter or parcel was sent to you, you need to find out the tracking number from the sender (online stores usually indicate it on the order page). When placing orders, whenever possible, ask the seller to issue a registered shipment.
The international track number consists of two Latin letters at the beginning, which encrypt the type of shipment and mode of transport, then comes a unique 9-digit code and ends with two Latin letters indicating the sending country or delivery service. An example of an international track number from the USA: AT536897214US.
Russian Post tracking of international shipments
Today, almost all postal services provide tracking services. The ability to find out in real time the location of shipments has become available to anyone who has information about the parcel.
Parcels from abroad are marked with track numbers according to the International Postal Union standard S10. What is he? A 13-digit code consisting of numbers and Latin letters.
The first letter of the international track number contains information about the type of shipment: letter, parcel, parcel post, package:
A – uninsured parcel weighing up to 2 kg
V – insured registered shipment, weighing up to 2 kg
C – parcel of 2 or more kg
R – registered shipment weighing up to 2 kg
L – air shipment weighing up to 2 kg
E – express delivery service EMS over 2 kg
The second letter of the track number indicates the type of transport:
A-B – air transport
T – airmail envelope
C – parcel post by airmail
R – railway or sea transport
P – first class in China
This is followed by an 8-digit unique shipping code. According to the rules of the Universal Postal Union, this code should not be repeated for at least 12 months. The 9th digital symbol is a verification code, which is calculated using a special formula and is needed to eliminate errors. If the user of the system makes a mistake in dialing, the system will notify about this using a verification code.
The last two letters indicate the country of the sender or in some cases the own code of a large transport company, for example YP - Yanwen Logistics.
Example:
1.R/V*********GB – small package from Great Britain
2.C*********DE – parcel from Germany
The Russian Post Tracking service registers in its system only codes marked with the letters L, V, C, R, E. The system does not register parcels with other letters. In this case, you need to search on the post office website of the country from which the parcel was sent.
If the parcel is in transit, the service will indicate the cities along the route of investigation.
Tracking problems and their solutions
| № | Problem | Cause | Solution |
| 1 | The number is current, but there is no information about the parcel | The information has not yet entered the system |
|
| 2 | No tracking number | In this case, it is impossible to track the parcel | You need to go to the post office |
| 3 | Track number is not tracked |
|
|
| 4 | Non-existent track number | Seller's error | Check with special services to verify the authenticity of track numbers. |
| 5 | Status is not updated for a long time | The information was not included in the database | Wait 10 to 14 days. |
| 6 | The track does not meet the standard | Premise is not monitored | Usually comes under a different number. You can search on other tracking services and wait for notification from the post office |
| 7 | The number is missing letters | Most likely the seller sends by courier service | Request a website from the seller where you can check the status of the parcel |
Search for missing mail items
Delivery times in Russia are fixed in regulatory document and depending on the type of transport (ground or air) are:
Moscow 4-8 days
St. Petersburg – 5-18 days
Large industrial cities – 8-18 days
The rest of the territory – 9-20 days
What to do if the delivery time has expired and there is no parcel?
In this case, it is possible to start a search or receive compensation if it is proven that the loss occurred due to the fault of Russian Post.
- If the shipment is international, you need to track it using the track number and make sure that it has entered Russian territory. From this moment on, the national operator bears all responsibility for safety and delivery.
- Less than 6 months have passed since sending. If the period exceeds 6 months, the search application will not be accepted.
- Write a search application at any branch or online on the website, attaching a copy of the check and identification document
- Write a claim for damages due to loss. If delivery deadlines are violated, the operator will reimburse 3% for each overdue day, but not more than the paid amount. If the delay exceeds 33 days, the operator will reimburse delivery costs in full. In addition, the post office compensates for the cost of the shipment, so the real cost of the parcel must be indicated in the search application.
- The search can be initiated by the sender and the recipient.
- Save all checks, receipts, track numbers related to the wanted shipment until the end of the search period.
It takes 2 months to find the missing item. Compensation is paid no earlier than this period.
Payment will be refused if the loss occurred due to circumstances beyond the control of the operator (force majeure), and if the sender incorrectly indicated the addressee's details.
It happens that postal employees refuse to accept a search application or ignore applications, then you need to write a complaint to the postal website and Roskomnadzor. If these measures do not help, then the applicant has the right to go to court.
What are the conclusions?
Summarizing the above, we can draw the following conclusions:
- When making purchases in online stores, make sure that the seller is honest, otherwise you may not receive your parcel.
- Request a track code from the seller or sender. With its help, you can track the route of the parcel and calculate the approximate arrival date.
- Make sure the code complies with the technical standard UPU-S10 or the Russian standard.
- If the code does not meet standards and is not tracked in known services, wait for the usual notification
- If the delivery deadline has expired and the shipment has not been received, start searching for the parcel.
- Demand compensation in case of lost shipment from the postal operator.
- When sending purchases from online stores, indicate the true cost of the goods. In the event of a refund due to loss, the postal service will rely on the price listed by the seller.
Russian Post tracking postal items by number
China National Post is often overloaded, forcing sellers to use other services. Tracking parcels from China by track - available service logistics operators, thanks to which the recipient will always be aware of the location of his parcel. Most orders from China come from large marketplaces such as AliExpress, eBay, Alibaba and TaoBao. This service is often used by sellers on AliExpress who supply small budget goods in small cargo format. Delivery is carried out not only to Russia, but also to the near abroad - to Belarus. Finding a parcel from China will now not be difficult.
Tracking postal parcels from China by order number is accompanied by automatic notifications about changes in the status of the parcel. You no longer need to track the status manually - the system will automatically notify you via SMS when the sending status changes. It doesn’t matter which shipping method you choose, you will definitely receive a tracking number for your parcel from China. Mail ID enough to independently find out the location of the cargo. Now you will be aware of everything - whether it is delayed at the sorting center, moving through China or stuck in Ukraine. The track number is a necessary argument when resolving litigation and returning money for undelivered goods. It is possible to track a parcel from China by number from any device – computer or mobile phone. Some logistics operators are developing special applications on a smartphone, which make the tracking process as convenient as possible.
Finding a parcel by tracking number from China is an important part of delivery. In the era modern technologies everyone can make their life simple and convenient. Thanks to Internet services, you can check the location of your parcel at any time and anywhere in the world. This will allow fans of online shopping to independently manage the delivery process. Using an informative website, you can track the path of your parcel from departure to final destination. Anyone can check where a package is from China - checking the track code does not require any special skills.
Taking care of the client
Modern postal services provide users with the opportunity to independently check the tracking of parcels from China using the track number. Thanks to an online resource with easy navigation, it will be easiest to find a parcel containing goods ordered in China. It is best to track postal parcels from China after registering on the service. By creating an account on the resource, any user will be able to save track codes in their personal account and update the status of shipments with a click. Account allows you to control the delivery status, track the location of the cargo and change parameters if desired.
Registration does not take much time; you just need to choose a login and password that meets the system conditions. After registration, everyone will have access to additional functions service. Tracking system – The best decision! Tracking Chinese parcels is a guarantee of the safety of your parcel abroad. You can rest assured that your order will arrive on time in pristine condition.
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