The problem can occur at different stages of authorization in .
Its most frequent manifestation is the appearance after entering the password of a notification that the user has incorrectly selected a login-password pair.
This is because you forgot your username/password or because the page was hacked and the password changed.
Another common option is VKontakte system failures.
With them, no matter how much you enter the correct data, some problems on the site will not allow you to enter your account - the page may be updated, the button may not be pressed, etc.
This indicates a system failure that cannot be repaired.
Causes
The user cannot access his own page on the social network for one of several reasons:
Of course, other causes of the problem are possible, but most often problems arise precisely because of this.
elimination
Depending on the cause of the problem, you need to act in one way or another.
Although not always the user can do something at all with the reason for restricting access.
Login recovery
The simplest problem is the lack of access due to the selection of an incorrect login-password pair.
In this case, you can independently restore access to the site without contacting the VKontakte Support Service.
To do this, proceed according to the algorithm:
- Try to access the site from the device from which you are constantly authorized on the site - if there is access from the device, then the problem is not in the VKontakte service, but in the account;
- You can try to change your account password from this page, but you will still need to enter the old password to change, so this method is not suitable;
- But it helps in the case when you need to find out the login– if you are authorized in your account, then go to the Settings section (Hover over your name in the upper left corner of the site and select Settings in the drop-down menu);
- A page with basic account information will open - the necessary information is on the General tab (it opens by default);
- Scroll down the page and find in its main part the fields Phone number and Email;
- This contains the contact information you entered during registration, but some of the characters in the data are closed with asterisks;
- There is no way to see them, however, the first and last visible digits can remind you of any contacts you indicated to register on the site;
- To enter the site, you can use both a phone number and an address. Email.
If you were able to remember your login in this way, then proceed to recover the password from your account.
Password recovery
For recovery, lost or forgotten password the network has a separate service.
How to use this service is described below:
- When selecting an incorrect login-password pair, the service displays a corresponding notification on a separate page;
- Remember that the login form is case sensitive and keyboard layout sensitive. Check if you are entering the password in the correct language and case, and if so, go to step 3;
- At the very bottom of the main window of the page, under the colored buttons, find the link Forgot your password and can't log in? And click on it;
- An additional window will open in which the system will prompt you to enter the phone number to which the page is linked;
- Do this and click on the Continue button;
- A page will open with a field for entering the recovery code;
- This short code will come to you on the phone number to which the page is linked - it has a limited validity period, so enter it as soon as possible;
- Press the Continue button;
- If the code is entered correctly, then a form will open for entering a new password twice, if incorrect, then you will have a few more attempts;
- save New Password and visit the website using it and the phone number specified during the restoration;
- The situation is more complicated if you do not remember which phone number the page is linked to or it is not linked to it at all;
- In this case, after clicking the password recovery request button, on the updated page, find the link My page is not linked to a phone number;
- This will open a page with an input box that requires you to enter whatever information you used to access the site − phone number or email;
- Enter your email and click Next;
- Enter the confirmation code in the pop-up window, proving that you are a real person;
- On the next page that opens, indicate the last name that you use in your account on the site;
- Click Next;
- A page will appear and a question - is this the page to which you want to restore access, select Yes or No, respectively;
- If you select Go Back , you will be redirected to the input page additional information for recovery, where you can try other credentials that match your page;
- When you press the blue Yes button, it desired page, a pop-up window will appear informing you that a password reset link has been sent to your email address;
- Follow the link, and in the page that opens, enter a new password twice.
Missing data recovery
When you have almost no data, or you do not use the phone number to which the account was linked, then regaining access is much more difficult, but possible.
- Go to the page with the authorization form on the network;
- Click on the button Forgot your password?
- The page for entering information for recovery will open - at the very bottom of the main window, find the link intended for use in case of loss of access to the device;
- Click on the Next button;
- The next window will open, in which you must enter as much information as you know about the account you are using - the application is sent to Customer Support. And then it is considered by real people, so you need to convincingly prove that you are the owner of the page;
- Click the Apply button;
- Enter your contact email– your application will be accepted for consideration, and as soon as the consideration of it is completed, the result will be sent to you by e-mail;
- If the wrong page was found to which access should be restored, click on the link in the corresponding field in the upper right corner of the main window;
In most cases, the VKontakte Support Service meets users halfway and restores access to the page even if there is a minimum amount of data.
However, the human factor plays an important role. And if your “evidence” does not seem too convincing to a specific employee, he will have the right to refuse access to the page.
Therefore, it is better not to lose passwords and logins.
The variety of functions and capabilities of our technology is sometimes confusing. But it is even more surprising and puzzling when we have some problems with it. It is difficult to figure out what is wrong with all this diverse and “wonderful” device! Either the button does not work, then the video does not open, then the sound is not like that, go, figure out what and how.
A very common problem faced by modern users is the inoperability of some specific sites. Let's say you calmly use Yandex search, watch videos on YouTube, chat with friends on Odnoklassniki, but they won't let you into the popular VKontakte resource. Paradox! Everything works, the Internet is there, the browser is in order. Let's then figure out what could be wrong.
First of all, try clearing the cache of your browsers. This can be done by going to your browser settings and looking for options that may be called "Clear History" (Google Chrome), "Clear Cache" (Fire Fox, aka FireFox) or something similar in other browsers. After that, restart the program and try again to access the desired site.
If, suddenly, this also did not help, go to the next method: open our antivirus and look at the list of exceptions in the settings. Perhaps your antivirus, for some reason known only to him, blocked the site. If you are sure that everything is in order with the site, remove it from the list of prohibited in the antivirus. Nothing again? Go ahead.
Perhaps your computer has a virus or even several that block popular resources or one resource. This also happens, so you should not be surprised. We go into the antivirus, check your computer for viruses. We restart the computer and again try to achieve what we want. If it doesn't work, then move on to the next step.
The next way is as follows. There are viruses, programs, applications that can system settings block certain sites, Internet servers, etc. To see this wonderful list, go to Disk C (where your operating system is installed - Windows). Go to Windows folder, then system32, then drivers, after "etc" and look for the next file there - "host". Click on this file right click mouse and select "Open with ...", open with notepad and look.
Before you will be strange letters, numbers, but don't be scared. Look in the list for the address of the site that does not let you in. If you find such a line (or lines), delete them, close the file, to the question "Save changes or not?" click Save.
If, suddenly, you are not allowed to visit the Vkontakte website, look in the list for either vk.com or userapi.com. Sometimes all sorts of prohibitions can take up not one line, but a whole set. For the same VKontakte, it can be 9-10 lines, you need to delete everything.
After that, in 99% of cases, everything should work for you, all sites should display correctly, and you should enjoy life.
As a rule, users do not even realize that by starting the computer and opening the browser, they will not be able to load the “contact” web page ...
In this article, we will try to deal consistently with the most common reasons due to which this problem occurs.
1. The main reasons why you can’t go to Vkontakte
In general, there are 3 most popular reasons due to which ~ 95% of users cannot access Vkontakte. Let's briefly talk about each of them.
1) Enter wrong password or email
Most often, the correct password was simply forgotten. Sometimes users confuse mail, because. they may have several mailboxes. Check again carefully the entered data.
2) You caught a virus
There are viruses that block access to different sites: for example, antivirus sites, social networks, etc. How to remove such a virus will be described below, you can’t describe it in a nutshell ...
3) Your website has been hacked
Most likely, you were also hacked not without the help of viruses, first you need to clean your computer of them, and then restore access to the network.
2. Why is the password wrong?
Many users have pages not only on the Vkontakte social network, plus add to this several email boxes and everyday employment ... You can easily confuse one password from one service with another.
In addition, many sites on the Internet do not allow easy-to-remember passwords and always force users to change them to their own generated ones. And of course, when earlier you easily entered social network, just clicking on your favorites in the browser - then in a month, remembering the password is difficult.
For password recovery, click in the left column, right below the authorization lines, the item "forgot your password?".
2) Update the databases, and then check the entire PC (at least the system disk).
3) Pay attention, by the way, what you have in and in installed programs. Remove suspicious programs that you did not install. It's just that very often, along with the programs you need, all kinds of add-ons are installed that can embed various ad blocks, preventing you from working.
4) By the way, a couple of interesting notes:
Removing "Webalta" from the browser -
3.1 Sharing a contact
After you have cleaned your computer from various adware programs (they can also be classified as viruses), you can proceed directly to restoring the system. It’s just that if you do this without removing viruses, there will be little sense - very soon the Internet page on the social network will stop opening again.
1) You need to open the explorer and go to the address "C:\Windows\System32\Drivers\etc" (copy without quotes).
2) There is a hosts file in this folder. We need to open it for editing and make sure that there are no extra and suspicious lines in it.
To open it, simply right-click on it and select open with notepad. If after you open this file, the picture is as follows, then everything is fine*. By the way, the bars at the beginning of the line indicate that these lines are comments, i.e. roughly speaking - a simple text that does not affect the operation of your PC.
*Attention! Virus writers are cunning. From personal experience I can say that at first glance there is nothing suspicious here. But if you scroll to the end of the text notebook, it turns out that at the very bottom, after a bunch of empty lines, there are "viral" lines that block access to sites. So it actually was...
Here we can clearly see that the address of the Vkontakte network is written, opposite which is the IP of our own computer ... By the way, note that there are no bars, which means this is not just text, but an instruction for the PC that it should download this site at 127.0.0.1. Naturally, this site does not exist at this address - and you cannot go to Vkontakte!
What to do with it?
Just delete all suspicious lines and save this file ... The file should contain something like this:
After the procedure, restart your computer.
A couple of problems that may occur...
3. If it does not work, then in general, take and simply delete this file. Personally not a supporter this method, but even he can help ... Most users do not need it, and those who need it can easily restore it themselves.
3.2 Prevention
In order not to pick up such viruses, follow a couple of simple tips ...
1. Do not install any software of suspicious quality from the very beginning: internet hacks, keys to programs, download popular programs from official sites, etc.
2. Use one of the popular antiviruses:
3. Try not to access the social network from other computers. It's just that if on your own - you still control the situation, then on someone else's computer to be hacked - the risk increases.
5. If you have disabled automatic windows update- then from time to time check the system for important "patches" and install them "manually".
Faced with a situation when your favorite browser does not go to the site of an antivirus or search engine, in a social network, for example, Vkontakte, Odnoklassniki (underline as necessary) and the like? Have you seen this? And then it turns out that all other browsers that are in the system also cannot access a number of sites. Usually it turns out that this problem comes with the fact that the antivirus is not updated ...
The solution to this misfortune, most often, lies in the plane of the treatment of viruses on the PC and the elimination of the changes that they made in the system. This problem is very common. A lot of viruses just block search engines and sites antivirus solutions in system. Changing the system settings in this case leads to the fact that users cannot get to a number of sites. By the way, these phenomena can also be observed after the treatment of viruses - the virus was removed, but what he did in the system remained!
The most common reason for such misbehavior of the system is the hosts file corrected by a virus or malware. In systems of the MS family Windows given the file maps IP addresses to hostnames according to the list it contains. Every time you type a site name into the address bar of your browser, the computer converts what you typed into the appropriate numeric address before connecting to it. To do this, the system polls the so-called DNS servers (domain name servers) on the Internet. It is they who store information about the correspondence of names and addresses of sites (domains). Naturally, users of a computer connected to the Internet are not able to make any changes to the records of DNS servers. But in operating system there is a mentioned hosts file. It is editable and stores correspondence between alphabetic names and numeric addresses. This file, by the way, has priority for a single computer over the DNS server polling service, that is, the system, first of all, focuses on what is written in it. In fact, this file "lets" the computer to certain sites.
If you add an entry like: "288.113.54.1 yandex.ru" to the hosts file and save it, then you will no longer get to the Yandex.ru search site. Because the file will contain the correspondence of the site name "Yandex.ru" to a completely different address, which is not the Yandex address.
Viruses and many malware make the appropriate changes to this file so that it becomes impossible for this PC to access a particular site by its name. This is done to make it difficult to cure a PC from a virus.
It is quite possible to correct such an error on your own. You need to open the folder C:\WINDOWS\system32\drivers\etc. Find the hosts file in it (it has no extension). Right click on it. In the menu that appears, select "Properties". In the window that opens, uncheck the "Read Only" checkbox and click the "OK" button. This checkbox may or may not be present. Don't be scared - it happens. So we just go straight to the next point of our program.
Right-click again on the hosts file. This time you need to select "Open with" - "Notepad". You can also use the built-in Wordpad editor. In that open file you need to remove everything except the entry: "127.0.0.1 localhost".
This is, of course, the most radical option. Often there are entries in this file that are left by quite trustworthy programs. So, theoretically, not all records can be deleted. Find among the entries in this file those that contain the addresses of sites that cannot be reached, and delete these lines. Don't forget to click the "Save" button after that. After that, it is desirable to activate the "Read Only" attribute in the "Properties" hosts file. After that, as a rule, antivirus sites, search engines, social networks and similar sites begin to open. However, if the described actions did not correct the situation, then it is too early to stop. You need to update your antivirus and check your computer for any malware, because some rubbish has changed this file!
In the event that such cleaning of the hosts file did not bring the desired result (this may well happen even if you did everything correctly), then try using the program. Unzip it and run the avz.exe file. In the program window that opens, from the top text menu, select "File" - "System Restore". In the menu that appears after that, check the boxes next to the items: 6, 8, 9, 13, 14, 15 and 20, 21, as shown in the figure. After that, click the "Perform the marked operations" button.
Now a little patience - we do not go online yet. AVZ needs to be closed and call the command line: "Start" - "Run". In the window that appears, type "cmd", as shown in the figure, and click "Ok". In the console that appears, you need to write the command: "ipconfig / flushdns" and press the "Enter" button on the keyboard. This command will flush the DNS cache. After that, enter the command: "route -f" and press "Enter" again. Who cares - it's clearing the routing table. Most PCs in the house do not have permanent routes, so this program will be harmless for them. After that, you need to restart your PC and connect to the Internet. Try to go to previously inaccessible sites. Most likely, this will be enough.
However, if you still couldn’t access the antivirus site (Kaspersky, Dr. Web, etc.), then you need to perform a full computer scan for viruses and spyware using some kind of antivirus package or scanning utility. In principle, you can use the AVZ scanner, but it is far from always enough.
If you carefully read this article, then you will 99% get in touch and communicate with your friends. Every day, there are more cases on the Internet when users cannot open a site in contact.ru, despite the fact that other sites work stably and always open. Why is this happening and how can I get my site back up and running? The answer to this question is obvious: your computer was infected with a Trojan virus that blocked access to the Vkontakte.ru website.
Attention! Today, July 27, 2014, the VKontakte website is unavailable due to an accident in one of the VKontakte data centers in St. Petersburg, caused by unprecedented heat.
When registering in contact.ru You don't need to send SMS! This is another virus swindle you for money. In such cases, close the registration window and take measures to remove the virus.
Before all actions or recommendations, call it what you want, you need to check your computer for viruses. To do this, use free program from Kaspersky. If the program above did not help, then download this one, it was created just for you. Download .
If you urgently need to get in touch, then enter "93.186.225.211" in the address bar - the contact's address. Often this method helps to get in touch.
What to do if you do not get in touch?
How to remove a virus in kontakte.ru you can read below.
Finding a file hosts:
On Windows Windows XP, Windows 2003, Windows Vista and Windows 7:
C:\WINDOWS\system32\drivers\etc\hosts - hosts file is located here
On Windows NT, 2000:WINNT\system32\drivers\etc\hosts - hosts file is located here
Opening the hosts file for Windows users 7:
In Windows 7 a simple user cannot edit given file. To open the hosts file with the ability to edit it, you need the following:
- Go to C:\windows.
- Find the file notepad (notepad).
- Open Notepad (file name notepad) as Administrator.
Right-click on Notepad and select Run as Administrator. When notepad opens, click "File" - "Open File". Go to the folder C:\windows\system32\drivers\etc and click on the hosts file (double left mouse click) or in the line file add manually hosts.
HOSTS not opening
If at opening hosts If the "Select a program" window appears, you need to select the Notepad program from the list and click the "OK" button.
Selecting a program in Windows XP, below is a screenshot for an example.
Selecting a program in Windows Vista and Windows 7, below is a screenshot for an example.
You can also open hosts by right clicking on the hosts file and selecting "Open With" and selecting Notepad.
Delete unnecessary lines in hosts (virus remnants)
The hosts file should look something like this:
# Microsoft Corporation (Microsoft Corp.), 1993-1999
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains mappings of IP addresses to hostnames.
# Each element must be on a separate line. The IP address must
# be in the first column, followed by the appropriate name.
# The IP address and hostname must be separated by at least one space.
# Also, comments can be inserted on some lines
# (such as this line), they must follow the hostname and be separated
# from it with a '#' symbol.
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # client node x
127.0.0.1 localhost
# - this symbol means that this line is not readable by the system, we do not need to pay attention to this. You need to pay attention to lines where there is no this character. In this example, we only have the string 127.0.0.1 localhost. If the file contains the lines vkontakte.ru, durov.ru or odnoklassniki.ru, then feel free to delete them, this will not cause any harm to your system.
When checking extra lines, be careful, check the entire document to the end. You should understand that only 127.0.0.1 localhost should remain. After deleting unnecessary lines, save the notepad file to the same folder where it was C:\windows\system32\drivers\etc. Click on close notepad and confirm your intention to save the file with "OK".
The hosts file should not have a hosts.txt extension, it should just be hosts. It is also possible that you are unable to open the hosts file due to a virus that is blocking this action. To bypass the virus, you need to reboot the system, during the reboot, press the F8 button. The download selection will appear on the screen. Use the arrows to select "Safe Mode".
When the system boots up, go to C:\windows\system32\drivers\etc, open hosts and remove extra lines, see the instructions above. Sometimes deleting the entire hosts file can also help, but this is very rare. We reboot the computer. We go to the site in contact.ru. If you can’t log in, then we dig the problem further.
Does not work in kontakte.ru even after deleting hosts
We will look for the vkontakte.exe and svc.exe files:
Start -> Search -> Files and Folders -> tick My Computer.
We specify the file to search for vkontakte.exe and delete it. Then we also look for the svc.exe file and delete it. We overload the computer.
After we rebooted, we try to go to the sites, open the pages, we look at the performance of the site on our computer. If everything is successful, we use 2 minutes and do a reboot.
What to do if you do not get in touch? What if the above still doesn't work?
1. I remind you to check free antivirus Your computer, here is the download link This antivirus is without installation and does not require a license.
2. You may need to clear the cache. Start -> Run -> enter cmd -> A window will open (black), you need to type ipconfig /flushdns, press Enter and reboot.
Also can be used CCleaner. The program is free and requires installation on a computer. Link to CCleaner http://www.piriform.com/ccleaner.
3. When you open hosts, there is a chance that you are opening the wrong file. To be more precise, the hosts that you open are actually part of the virus, and the real one is simply hidden. To remove unnecessary lines, you must first activate the display of hidden files. Go to Start -> Control Panel -> Appearance -> Folder Options -> Show Hidden Files and Folders -> activate "Show hidden files' is at the very bottom. Go here C:\windows\system32\drivers\etc\hosts look, if there are two hosts files, then open them, the file that contains extra lines, delete it. Or delete both hosts files and reboot the system.
For Windows 7 users, it will not be possible to remove hotst, for this you need to:
- Open Start -> All Programs -> Accessories -> Run Command line on behalf of the Administrator (right-click "Run as Administrator").
- In the window that appears, write: net user Administrator /active:yes.
- Then log out of your user, a new account named Administrator will appear. Go here C:\windows\system32\drivers\etc\hosts and delete the hosts file we don't need.
- To disable account Administrator enter net user Administrator /active: no.
4. If you think that you have indeed been blocked by the provider, then you can easily check at home. To do this, you will need an anonymizer site. You can easily find such a site through any search engine by typing "anonymizer". Enter your site and enjoy. There is also a downside to this action: the creator of the anonymizer site can be a bad person and wants to steal your passwords.
5. Try a different browser. maybe your browser was also infected with a virus or was not deleted from the browser cache. Just install another browser: Mozilla Firefox, Opera or Chrome.
Change your password as soon as you enter contact.ru! This must be done for your safety.
If there are questions in the comments that have answers in the article, then they will be deleted (the page has become long). Read the article carefully! That's all for today. See you soon!
In this video you can see why it does not get in touch:
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