Return of toys of good quality
With us you can return goods within 90 days from the date of purchase.It is important to note that the return of a product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved. The buyer's absence of this document does not deprive him of the opportunity to refer to other evidence of the purchase of goods from this seller.
In this case the product is returned at the buyer's expense, we will refund you the cost of the returned goods.
Refunds are made to the buyer's bank account or by postal transfer. Refunds by courier or at the point of delivery of orders are not possible.
Returning toys of inadequate quality
If you feel that you have received a product of inadequate quality, then, first of all, contact our managers as quickly as possible. detailed description Your claim. We will try to offer you a mutually beneficial solution to this problem.If the option we propose does not suit you, then the procedure in this case will be as follows: the buyer returns the goods to us at his own expense, and if the goods turned out to be of inadequate quality based on the results of the examination, we will reimburse the costs of shipping the goods, as well as the cost of the goods themselves .
You can find all the necessary contact information to contact us in the appropriate section.
You can send the return yourself by Russian Post to the address: 199397, St. Petersburg, PO Box 585 Smarti LLC, but We strongly recommend that you first discuss return delivery options with our managers.
01.04.2015
They will try to offer a mutually beneficial and quick way.
When buying children's toys, a situation very often arises that the child does not like the new acquisition, or two identical toys were bought and given as a gift for a holiday and the second one is simply not needed. Or, due to other reasons, it becomes necessary to return the toy to the seller. However, not all stores agree to accept the product back or exchange the toy for another with an additional payment or partial refund.
Accordingly, the buyer has a lot of questions: Are children's toys subject to return? Is it possible to challenge someone who refuses to accept the goods? How to properly process a return, and what documents are needed for this?
Moreover, these questions become relevant when an expensive toy is purchased, for example, a car or a radio-controlled helicopter, a children's motorcycle, a talking doll, etc. After all, now children's toys sometimes turn out to be quite an expensive pleasure. We will try to answer all of the above questions in our article, looking in more detail at the procedure for returning children's toys.
Under what circumstances can a toy be returned to the store? First of all, you can demand it if you were sold a defective children's toy. Wherein
- The buyer, at his discretion, may take the following actions:
- demand that the toy be replaced with a new, high-quality one;
- demand from the seller a reduction in value commensurate with the defect and a partial refund;
- demand immediate elimination of existing deficiencies;
- demand reimbursement of costs for repairs or replacement of low-quality spare parts;
completely refuse the purchase and demand a refund of the entire amount paid upon purchase. Among other things, you can return the toy to the store, even if it is of absolutely high quality, if
- the following necessary conditions are met:
- no more than 14 days have passed since the date of purchase;
- there is a document available confirming that you actually purchased this product (cash or sales receipt);
The toy has not been used, the integrity and tightness of the packaging has been preserved.
What toys cannot be returned? As for children's toys, then
- The list of goods that are not subject to exchange or return includes only two items, namely:
- Stuffed Toys;
inflatable rubber children's toys. And then, if they are in and the child simply did not need it or did not like it, then they cannot be returned. If such toys are faulty, turn out to have some defects, then you can safely demand their exchange or a full refund.
What should you pay attention to when purchasing children's toys?
To avoid buying, when buying children's toys, you must pay attention to the presence of the necessary information about the toy on the packaging or in another document. In accordance with the requirements of the Law "On" such information must necessarily include:
- Name;
- country of origin;
- address of the manufacturer or importer, as well as their contact details;
- quality trademark;
- labeling;
- the age for which this toy is intended;
- the material from which it is made;
- information about caring for it (can it be washed, at what temperature, etc.);
- safety measures during operation;
- if necessary, assembly instructions;
- date of manufacture;
- shelf life;
- the necessary conditions storage
In addition, when purchasing from a seller, you can request a quality certificate; if it is missing or incorrectly issued, you can return the toy to the store, citing any doubts that have arisen. Also, what you should pay attention to is whether the seller has a demo sample of a particular toy. After testing and reviewing the product, you can request a new, fully packaged copy for yourself.
Documentation of the return of toys
It should be remembered that you can return the toy to the store only if certain formalities are met. In order to issue a smooth return, it must be in stock. cash receipt, confirming the purchase.
If you requested a refund on the same day on which the purchase was made, then you can issue a refund through the same cash register where the payment was made. To do this, you will be asked to write a statement addressed to the store administration indicating the reasons for the return, which is written in any form.
If you request a refund the next day or later, the refund is made from the general (main) cash register of the store, and to receive money you will need an identification document, preferably a passport.
If the purchase was paid for with plastic by bank card, then the only difference in this case will be that the refund is made not in cash, but by bank transfer back to the buyer’s card. At the same time, by contacting the store on the day of purchase, you can simply cancel the transaction at the terminal through which the purchase was made. If you want to return goods at the market, then prepare a sales receipt, which the seller must issue if his activities do not include the use of a cash register.
If the payment document was lost, then proof of purchase can be the toy itself, its packaging, as well as a cash register tape on which all information about cash transactions is duplicated and which must be stored in the store.
If you are unable to return the product yourself, you can write a letter to the consumer rights protection society, demand that it be carried out, or use the services of a lawyer. Of course, if the toy was not too expensive, then it will not be profitable. But if you have purchased an expensive model, then the services of a competent specialist will come in handy.
Competent lawyers will help you at all stages of processing a return, from free consultation to legal support at the stage of filing letters and complaints, and, if necessary, when contacting the judicial authorities. At the same time, if you win in court, all legal costs, incl. and fees paid will be recovered from the defendant.
Procedure for receiving goods and returning:
Upon receipt of the goods, you confirm with your signature that there are no complaints about the packaging and appearance goods. Any order can be returned only at the company's central office. If you are not in Moscow, then to return you need to send the parcel to the office by any transport company (transportation costs are not refundable).
Warranty terms:
Model name:
1. WARRANTY PERIOD
1.1. The warranty period for Products is 30 calendar days from the date of sale of the Products. Returns and exchanges of goods within 14 working days.
2. WARRANTY
2.1. The supplier guarantees during the warranty period that there will be no defects in parts.
2.2. During the warranty period, if a manufacturing defect is detected, the Products are subject to free warranty repair or replacement (if repair is impossible). Warranty repairs are carried out at the ShopNtoys service center. Warranty repairs or replacement of purchased Products during the warranty period are carried out only if the following conditions are met:
- Availability of a completed warranty card with the date of sale and the Seller’s stamp.
- Availability of original packaging and accompanying documentation included with the Product.
- Availability of a document confirming payment for the sold Products.
This warranty does not apply to: Products: rechargeable batteries, modeling fluids and oils, paints, adhesives, resins, parts subject to natural wear, as well as other products and components subject to strong mechanical stress during operation: plastic rod ends, hogs, angles, hinges, balsa, slats and plates made of wood, etc.
2.3. The seller does not bear warranty obligations in the following cases:
- The presence of damage to the Products due to mechanical influences.
- Violations of the safety of control labels and seals on Products.
- Attempts to independently repair or change the internal structure of the Product by the Buyer.
- Violations of operating rules.
- Careless handling of Products.
- Excessive load on products.
- Failure to comply with safety measures, negligence or lack of necessary skills in managing models by the end user.
- Incorrect assembly and/or incorrect setting Products.
- In cases of burnout of elements of the input or output circuits of electrical devices, due to violation of operating rules (connection to an unsuitable power source, short circuit, excessive current load, etc.).
2.4. In cases where the cause of the Product malfunction is disputed by the Buyer, the Products are transferred to an independent expert who issues an opinion on the cause of the failure. If the breakdown occurred due to the manufacturer, the cost of expert services is paid by the ShopNtoys store; in other cases, the examination is paid by the Buyer. When transferring the Products for examination, the buyer fills out the form “Transfer of goods for examination”.
2.5. If the cause of the malfunction is not a manufacturing defect and is not covered by the Warranty, the Seller has the right to invoice the Buyer for the repair of such Products.
Please note that radio-controlled models, components, starting equipment, electronics, radio control systems and other accessories for radio-controlled models (hereinafter referred to as “products”) are not toys!
These are technically complex products that require the user to have the appropriate skills: control, configuration, maintenance, repair, operation, diagnosis of possible faults, etc. Radio-controlled models and their components are subject to extreme loads during operation. Often it is the opportunity remote control model in extreme conditions (speed racing, overcoming obstacles, ski jumping, acrobatic flights and stunts performed by the model, etc.) and attract people to this type of hobby. There are no generally accepted standards for radio-controlled models and their components that would regulate parameters such as strength, rigidity, reliability, durability, etc. Neither the manufacturer nor the seller can control the conditions and correctness of the pre-launch preparation of the product, running-in, configuration, safe operation of the model and the end user's model management skills after sale. Moving RC models and/or their components (as well as toxic elements contained in the fuel) can be hazardous to others and may cause damage to surrounding objects or cause personal injury or even death. From the moment of purchase, the user assumes full responsibility for the proper, legal and safe operation of the product and for possible damage caused by this product to the property and/or health of third parties.
LIMITATIONS OF WARRANTY
The manufacturer guarantees the performance of the product during the warranty period only if the product is used for the purposes for which it is intended by the manufacturer, with proper observance of the rules of pre-launch preparation and setup, careful handling of the product and careful storage, timely maintenance and diagnosis of possible malfunctions and the absence of mechanical damage parts and mechanisms of the product.
Important! Since radio-controlled models and their components are subject to extreme loads during operation, the user is responsible for pre-launch preparation before each launch/use. Any product, even one assembled at the factory and 100% ready for launch/use, requires pre-launch preparation/checking and, if necessary, running-in, adjustment and tuning before each launch/use. Pre-launch preparation includes: control inspection and checking the reliability of all threaded connections, checking the tightness of all docking units (where tightness is required), checking the wear of the rubbing working surfaces of parts, checking components and parts for cracks, play or other defects, checking the correctness of all settings and adjustments, checking the functionality of all systems, all electronics and radio control systems, checking that the batteries are fully charged and the correct polarity of the power contacts is connected, checking the functionality of the fuel system and exhaust system. The warranty does not apply to those parts and components that are subject to natural wear and tear during operation and are subject to periodic replacement: tires and wheel rims, bushings, bearings, overrunning clutches, shafts, drives, drive belts, gears, clutch bells, brake discs and linings, clutch pads, shock absorber springs and shock absorber oil, piston group of internal combustion engines, glow plugs of internal combustion engines, brushes of commutator electric motors, Lexan car bodies, etc. The warranty does not apply to any damage to the product resulting from illiterate or insufficient pre-launch preparation/checking, running-in, tuning, adjustment of the product, non-compliance with safety measures during startup, improper control of permissible operating conditions, use of inappropriate fuel, power supplies, chargers, other electronics, incompatible parts, devices or components.
Important! Any internal combustion engine and any model equipped with an internal combustion engine requires mandatory running-in and skills in setting up and operating! Running in is a very important process during which all rubbing working surfaces of engine parts are worn in. The process of proper engine break-in is entirely the responsibility of the end user. Follow the instructions and constantly monitor the engine operating temperature with an infrared or other thermometer. In case of overheating, immediately turn off the engine and allow it to cool. Most common mistake, leading to engine breakdown during the break-in process (and sometimes during operation) - the desire to break in the engine as quickly as possible, the use of unsuitable fuel, premature or excessive leaning of the fuel mixture, driving a non-run-in engine to high speeds, lack of control of the engine operating temperature. As a result, due to lack of lubrication in the lean mixture and high friction, the engine overheats. The lower bushing of the connecting rod rotates and jams the connecting rod in any position, which, when the engine is running, leads to further deformation and breakage of the connecting rod, piston group, crankshaft, etc. This will not be a warranty case and repairs will be charged.
If you do not have the necessary skills and experience, please seek help from experienced modellers, a modellers' club or a service center at the place of purchase (running in and tuning of the internal combustion engine at the service center is carried out for a fee).
We sell quality products from reliable manufacturers.
At your request, we can open the original packaging and check the product for completeness, appearance and functionality.
1. The procedure for receiving goods from the courier or at the point of delivery:
1.1 Check the product for mechanical damage to the product, packaging and accessories.
1.2 If everything is in order, accept the goods and sign the courier's invoice.
1.3 Otherwise, refuse to receive it due to signs of damage to the goods or packaging.
ATTENTION: We draw your attention to the fact that with your signature you confirm that you have no complaints about the appearance and configuration of the product.
2. Actions of the buyer in case of comments on the quality of goods purchased in the store website
Dear customers, if you have any comments about a product purchased in our store, we ask you to follow the following procedure:
1. Go to the customer support section;
2. Fill out the form, select the topic of your appeal: question about product quality and press the button send a request.
This way, your request will go directly to the appropriate specialist and your issue will be resolved as soon as possible.
3.1 How to return or exchange a product if you don’t like it
When purchasing at any of the Young Pope retail stores - 14 days from the date of purchase.
Upon receipt of goods with delivery or at courier service delivery points - 7 days from the date of receipt.
You can return goods to any of the Young Pope stores, regardless of the method of receipt. If you cannot bring the goods to the store yourself, you can send the goods by any courier company to store address indicated in your invoice (delivery fees are non-refundable)
IMPORTANT: Please send the return on your behalf and register it as a new parcel to the store address and be sure to receive a new TRACK NUMBER of the parcel. This way the parcel will arrive as quickly as possible. In case of non-compliance this condition The return period will be two weeks or longer, depending on the remoteness of the region.
3.2 Requirements for returned goods:
- The product must be of proper quality, i.e. not have any defects: cracks, scratches, chips, mechanical damage, etc., except for hidden manufacturing defects.
- The product must not have traces of use; its presentation, consumer properties, complete set, seals and factory (production) packaging must be preserved.
Important: The packaging must NOT be damaged or opened, and there must be no signs that the packaging has been tampered with. - Availability of a delivery note with the buyer's signature.
- Returns and exchanges of used batteries are not possible.
3.3 Packaging requirements for returned goods:
Assessing the condition of the item may take from 1 to 10 days. After assessing the condition of the goods, a decision is made on the possibility of return.
If it is determined that the product has been used or has defects (cracks, scratches, chips, mechanical damage, etc., except for manufacturing defects), then the decision will be negative.
4.1 Warranty and post-warranty service
You can bring the goods to any of the Young Pope stores, regardless of the method of receipt. All warranty and post-warranty service is carried out at the address indicated in your invoice (depending on the region or store where you purchased the product). If you cannot deliver the goods to the specified address yourself, you can send the goods by any courier company to the store address indicated in your invoice.
In case of warranty repair, the cost of transportation is fully compensated. Please note that you can send the goods in any way, but compensation will only be at the Russian Post rate (parcel rate).
IMPORTANT: If you received the goods at a Boxberry delivery point, you can return the goods to the same delivery point. Otherwise, send the return in your name, to the store address and be sure to receive a new TRACK NUMBER of your parcel.
! Specify as recipient entity specified in the invoice.
(DO NOT indicate the name of the store, in this case we will NOT receive the package).
Please note that the Young Pope store provides refunds, repairs or exchanges of goods only upon receipt of the goods in the store. After sending, BE SURE to inform us about the shipment by email:
- warranty@website
- Name of courier service
- order number (indicated in the invoice/warranty card)
- Your full name
- your phone number
parcel tracking number
- 4.2 Warranty period Warranty period for radio-controlled models - 3 months
- from the moment of purchase. Warranty period for other products (except consumables) - 3 months
- 1 month The warranty does not apply to Consumables
- , which include: batteries, batteries, accumulators, both as part of the model and purchased separately.
The warranty does not cover parts subject to wear: Gears, Motors, Electric Motors, Shafts and any other parts of the model subject to wear.
- 4.3 Packaging requirements for returned goods:
- The goods must be sent in good packaging, ensuring integrity and safety, protecting against loss, shortage, spoilage and damage during transportation.
- Cargo packaging must comply with the requirements of GOST of the Russian Federation for the corresponding type of cargo.
- The packaging must exclude access to the order by third parties (in such a way that it is impossible to gain access to the product without imperceptibly breaking the outer shell (stretch, branded or colored adhesive tape, etc.).
- The packaging must be dry and clean.
When sending breakable, brittle or thorny attachments, it is mandatory to use bubble wrap (or equivalent) to cover each breakable attachment. The spaces between individual attachments must be filled. For this type of investment, corrugated containers or other containers that provide rigidity to the packaging should be used.
- 4.4 Warranty invoice signed by the buyer.
- The maximum warranty repair period cannot exceed 45 days.
- Warranty service maintenance product, includes free repair work or replacement of the product with a new one if repair is impossible.
- Warranty obligations do not apply to products that have been damaged as a result of irresponsible or negligent handling, non-compliance with the instructions for use of the product, or third party intervention. electrical diagram product or performing independent repairs, disassembling the model, normal wear and tear, ingress of liquids, foreign objects.
- All warranty conditions apply within the framework of the Law “On the Protection of Consumer Rights” and are regulated by the legislation of the Russian Federation.
- Warranty obligations do not apply to: consumables: technical fluids, spark plugs, sealing products, tires and wheels, LEDs, batteries, batteries, cables and adapters.
- The warranty does not apply to: parts subject to wear, including gears, motors, electric motors, shafts.
Model customization is not covered by warranty or purchase agreement. The model setup can be done as additional service, for a fee. At the same time, the client can count on free consultations on setting up and operating the model.
5. Responsibility for delivery
We are not responsible for goods transferred to a transport company, courier service or Russian Post for delivery to the client. In case of damage or loss of a shipment during delivery, the recipient must draw up a corresponding report and a claim from the relevant transport company. After this, we will definitely participate in searching for the shipment or obtaining a refund.
6. Product information
Information about the product posted on the website is for informational purposes only and does not constitute a public offer. Specifications, completeness, color may be changed by the manufacturer without notice.
Safety
If the basic rules for using the product are observed, the manufacturer guarantees its safety. Independent use of the product by children under 14 years of age is not recommended.
Official service center for the repair of radio-controlled models
The service center of the Young Pope store carries out professional repair following brands:
Align, Aquacraft, Art-tech, Blade, Cheerson, Double Horse, Dynam, EasySky, FlyZone, Heng Long, HIMOTO, HobbyZone, HouseHold, HPI, HSP, Hubsan, KYOSHO, Maverick, MJX, Nine Eagles, SYMA, Taigen, Tamiya , Team Magic, TRAXXAS, VsTank, WALKERA, WLToys.
According to the Law “On the Protection of Consumer Rights”, it is impossible to return a children’s toy of proper quality to the store. However, if upon purchase children's goods If the items are found to be defective, you can request an exchange at the store. How to do this correctly? Read the article.
Law on Consumer Protection
According to the Law, the consumer has the following rights:
- The buyer has the right to return an item of proper quality that he does not like to the store within the first fourteen days (counting starts from the next day after making the purchase), if it does not suit him in shape, dimensions, style, color, size or configuration;
- The buyer has a legal right if she has defective items, i.e. the item turned out to be of inadequate quality;
- An item can be returned or exchanged if it has a warranty period;
In addition, the buyer has the right to write a claim or file a written complaint against the seller who refuses to fulfill one of the three buyer rights listed above.
Is it possible to return a good quality children's toy?
The following toys of good quality cannot be returned to the store:
- Stuffed Toys;
- Inflatable rubber children's toys;
So, for example, if a purchased teddy bear does not have obvious defects (torn parts, holes, worn parts, etc.), then the consumer does not have the right to ask the seller to exchange or return the toy because the child simply did not like it.
However, a toy of good quality can be returned to the store under the following circumstances:
- If no more than two weeks have passed since the date of purchase;
- If the toy has retained its presentation;
Those. the toy is returned to the store in the same form as it was when purchased: in the same packaging, with the same labels, tags, etc.
- If the buyer has a receipt or a receipt that can confirm the fact of the purchase.
Warning
According to the Law “On the Protection of Consumer Rights,” the seller does not have the right to refuse to return goods to a buyer who does not provide a sales receipt. An analogue of a check can be any other document confirming the fact of a purchase or the testimony of a person who can act as a witness to the acquisition.
What toys can be returned?
If the purchased toy does not fall into any of the categories described in the previous section and it was found to be defective upon unpacking, then you can request from the store:
- Replace the purchased children's product with an analogue, but of adequate quality;
- Reduce the cost of the purchased toy, taking into account the detected defect;
In this way, you can achieve at least a partial refund of the cost of a defective product, which is especially important if an expensive toy was purchased.
- Eliminate the defect at the expense of the store itself (send it for examination and then for repair);
- Provide the amount necessary to eliminate the identified deficiencies;
- Refund the full cost of the defective toy in exchange for its return;
Thus, toys that are of poor quality are subject to return and exchange.
Return procedure
Returns and exchanges of toys of good quality are possible subject to the following conditions:
- It is necessary to make sure that the toy has no traces of use, in other words, it has completely retained its marketable appearance;
- Find the sales receipt or receipt issued by the seller at the time of purchase. If there is no receipt, then you can invite a person to the store who witnessed the purchase of a children's toy;
Even if there is no witness to the purchase, you can ask the store to check cash register tape, which stores information about all purchases made.
- Come to the store and present the toy and all documents indicating the reason for the return;
Ideally, if a buyer wants to come to the store and exchange or return a toy, this should be done from the same seller who originally sold the product.
- The seller must ask to fill out the appropriate application, which will indicate the reason for returning the toy of proper or inadequate quality;
The application can be drawn up according to a sample provided by the store staff or in any form. As a rule, you will need to indicate your passport details in the application, so you will need to take your passport with you.
- After this, the buyer (depending on the purpose of the return) will receive a refund / a high-quality analogue will be provided / the toy will be sent for examination;
Deadlines
- If a toy of proper quality is subject to return or exchange, then the money must be returned immediately, or immediately exchanged for a similar product (at a cost) that suits the buyer;
- If a defective toy is subject to return or exchange, the money will be returned only after an examination;
If the product was purchased cashless, then the amount of money can only be returned to a bank card when returning the toy.
If the seller refuses to return
In this case you can:
- Contact the consumer protection service;
- Conduct an examination yourself, and then contact the store again;
- Contact a professional lawyer for advice;
- Submit a claim;
Sample documents
(No ratings yet)
Loading...